Service Designer

Corecom Consulting; Randstad; Hybrid; EUR 61,000 - 67,000; Full time

Benefits offered by this job

Hybrid working Randstad

Competitive hourly rate €85-€90

Net monthly salary €5.5k-€6k

25 days leave (approx)

Pension / leave benefits

Interim payroll / secondment

Job summary

Corecom Consulting is seeking an experienced Service Designer to map and shape the end-to-end Transport & Logistics service landscape as part of a major transformation. You will work with a Senior Product UX Designer to connect multiple tools, processes, and teams into a coherent journey, grounded in user research and service blueprinting.

The role focuses on interviews, workshops, journey mappings, and producing actionable insights to guide platform and product decisions.

Qualifications

• Strong experience in Service Design methodology, particularly journey mapping and service blueprinting.
• Proven qualitative user research experience, including interviews, observation and synthesis.
• Strong systems thinking and the ability to understand complex, interconnected products and services.
• Excellent workshop facilitation and stakeholder engagement skills.
• Comfortable working autonomously and driving the Service Design approach.
• Strong communication, storytelling and presentation skills.
• Proficiency with tools such as Miro and Figma.
• Experience working in complex enterprise or B2B environments.
• Experience in logistics, transport, supply chain or similarly complex operational environments.
• Experience working across multiple product teams or interconnected digital services.

Responsibilities

• Map the current end-to-end transport journey across tools, systems and manual processes.
• Conduct qualitative user research with transport specialists, planners, service providers and internal stakeholders.
• Identify gaps between current experiences and the requirements of the new transport data model.
• Create a future-state service blueprint, grounded in user needs and independent of specific technology platforms.
• Produce research findings, gap analysis and recommendations to inform platform and product decisions.
• Help create alignment across multiple product teams and transport capabilities.
• Plan and conduct interviews, observations and research sessions.
• Facilitate co-creation workshops with technical and non-technical stakeholders.
• Build and iterate journey maps and service blueprints.
• Synthesize research into clear, actionable insights.
• Collaborate with Product, UX and technology teams.
• Present research, recommendations and design outputs to stakeholders and leadership.
• Connect teams across different product areas to ensure a consistent end-to-end experience.

Skills

Service design

Journey mapping

Service blueprinting

Qualitative research

Workshop facilitation

Stakeholder engagement

Systems thinking

Communication

Storytelling

Product/UX collaboration

Enterprise/B2B experience

Logistics/Transport domain

Tools

Miro

Figma

Job description

A major global organisation is undergoing a significant transformation of its Transport & Logistics technology landscape, moving from an external transport platform to a new in-house solution, with a backend Go Live targeted for November 2026.

The transformation will impact multiple areas including Work Order Management, Route Planning, Capacity Management, Line Haul and Fleet Operations.

We are looking for an experienced Service Designer to help design the end-to-end experience around this transformation.

Currently, co-workers interact with multiple tools and manual processes across the transport workflow, but there is no end-to-end journey map or service blueprint connecting these experiences.

Your role will be to bring that holistic view together and ensure product teams are designing a coherent end-to-end service rather than disconnected individual solutions.

Your Assignment

Working alongside a Senior Product UX Designer, you will:

• Map the current end-to-end transport journey across tools, systems and manual processes.
• Conduct qualitative user research with transport specialists, planners, service providers and internal stakeholders.
• Identify gaps between current experiences and the requirements of the new transport data model.
• Create a future-state service blueprint, grounded in user needs and independent of specific technology platforms.
• Produce research findings, gap analysis and recommendations to inform platform and product decisions.
• Help create alignment across multiple product teams and transport capabilities.

Day-to-Day

• Plan and conduct interviews, observations and research sessions.
• Facilitate co-creation workshops with technical and non-technical stakeholders.
• Build and iterate journey maps and service blueprints.
• Synthesise research into clear, actionable insights.
• Collaborate with Product, UX and technology teams.
• Present research, recommendations and design outputs to stakeholders and leadership.
• Connect teams across different product areas to ensure a consistent end-to-end experience.

What We're Looking For

• Strong experience in Service Design methodology, particularly journey mapping and service blueprinting.
• Proven qualitative user research experience, including interviews, observation and synthesis.
• Strong systems thinking and the ability to understand complex, interconnected products and services.
• Excellent workshop facilitation and stakeholder engagement skills.
• Comfortable working autonomously and driving the Service Design approach.
• Strong communication, storytelling and presentation skills.
• Proficiency with tools such as Miro and Figma.
• Experience working in complex enterprise or B2B environments.
• Experience in logistics, transport, supply chain or similarly complex operational environments.
• Experience working across multiple product teams or interconnected digital services.

Why This Assignment?

This is an opportunity to work on a large-scale transformation of a complex transport ecosystem, where Service Design is being introduced to connect multiple products, teams, tools and user journeys.

You'll have the opportunity to establish the end-to-end service vision from the ground up and directly influence how the future transport experience is designed.

• 6 months contract - (view to extend)
• Hybrid working in the Randstad
• 85-90 per hour or 5.5 - 6k net salary per month
• Including 25 days paid leave, pension, sickness/parental leave benefits and expenses
• This is an interim payroll / secondment contract (No ZZP)