Senior Product Designer

Sytac; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited Growth Days

The Best Gear

Invest in You

Future Proof

Legendary Trips

Job summary

Sytac is looking for a Lead Product Designer for the post-booking experience, a critical role in managing the hub for passenger trip management. You'll handle everything from seat upgrades to flight changes, directly impacting conversion through excellent UX.

The ideal candidate will have 7+ years of product design experience, a strong background in e-commerce, and the ability to balance user needs with business goals. Sytac offers unlimited growth days, a generous tech budget, and an engaging community culture.

Qualifications

• 7+ years of product design experience, focusing on seniority and craft.
• Strong e-commerce or B2C background with hub-style platforms.
• Comfortable navigating complex stakeholder environments.

Responsibilities

• Own the post-booking experience end to end for MyTrip.
• Balance vision-setting with hands-on UI execution.
• Drive conversion metrics on commercial product flows.
• Contribute to and mature the design system.

Skills

Product design experience

E-commerce or B2C background

Commercial mindset

Experience with design systems

A/B testing experience

UI delivery skills

Comfortable presenting design decisions

Job description

At Sytac, we build high-performing engineering teams for leading organizations. We combine a pragmatic, people-first culture with technical craftsmanship, giving engineers autonomy in real production environments.

For one of our key clients in the Netherlands, we are looking for a Lead Product Designer – Post-Booking Experience who can operate across the full design spectrum from North Star vision-setting down to pixel-perfect UI delivery. This is a high-visibility role within a mature, internationally oriented product design organisation, sitting at the intersection of user experience and commercial performance.

You’ll own the post-booking experience end to end: the hub passengers use to manage their trip after purchase, seat upgrades, baggage, lounge access, flight changes, and more. It’s a complex, multi-touchpoint platform where great design directly drives business results.

What you’ll do

• Own the post-booking experience (MyTrip) end to end, the management hub passengers rely on after purchase, covering extras, upgrades, changes, and self-service flows.
• Balance North Star vision-setting and strategic framing with incremental delivery and hands‑on UI execution, this is a full-stack design role.
• Drive conversion on commercial product flows (upsells, upgrades) as a key success metric you understand that great UX and business goals aren’t opposites.
• Contribute to and help mature a design system that is still evolving component thinking and UI rigour are essential.
• Work in an experiment‑driven environment: design for A/B testing, interpret data, and turn assumptions into ideation and validated solutions.
• Navigate a complex internal stakeholder landscape across multiple product and design teams, presenting and storytelling your work with confidence.
• Collaborate within a semi‑scrum product team alongside engineers, a Product Owner, and a lead designer.

What we’re looking for

• 7+ years of product design experience, guideline, not a hard requirement; seniority and craft matter more than years.
• Strong e‑commerce or B2C background, ideally with non-linear, hub‑style platforms with many touchpoints and user flows.
• A commercial mindset you understand how to balance user needs with conversion goals and can speak that language to business stakeholders.
• Comfortable navigating complex stakeholder environments and presenting design decisions with a clear narrative.
• Design systems experience and strong UI delivery skills, given the current maturity of the system, this is a significant plus.
• Comfortable interpreting data and working in an experiment‑driven, A/B testing culture."Lead" refers to seniority, not people management though mentorship ability is a valued plus.
• Dutch is not required; the team is internationally oriented.

Nice to have

• Experience with personalisation, designing adaptive flows based on user data and segmentation.
• User research and testing experience; a service designer is available to support.
• Airline or travel industry experience is a plus, though hub/platform complexity is what really counts.
• Agency background is preferred, candidates more likely to be available beyond the initial contract period are a strong fit.

Life at Sytac

Working at Sytac means joining a community that prioritizes your growth. Our benefits package is designed for flexibility, learning, and adventure:

• Unlimited Growth Days: Enjoy your professional development and Sytac activities!
• The Best Gear: Pick a private laptop (<€4,000) with 50% paid by us, plus a tech budget.
• Invest in You: A €2,400 annual growth budget for training and conferences.
• Future Proof: We contribute 3.75% to your pension.
• Legendary Trips: Join our annual ski trips, beach BBQs, and epic parties!