Service Delivery Manager - AI Infrastructure

Hamilton Barnes; Amsterdam; On-site; EUR 99,000 - 121,000; Full time

Benefits offered by this job

Bonus Scheme

Job summary

Hamilton Barnes is seeking a Service Delivery Manager to own service delivery for key enterprise customers. You will manage infrastructure performance across large-scale AI workloads, coordinating with data center, hardware and networking teams to ensure reliability and scale.

The role emphasizes driving service reliability, managing SLAs and leading technical escalations, with exposure to cutting-edge GPU and AI infrastructure at scale. This is a high-impact, growth-focused leadership position.

Qualifications

• 5+ years in technical service delivery or infrastructure operations.
• Experience managing hyperscale or large enterprise customers.
• Strong background in cloud infrastructure, data centers or bare metal.
• Good understanding of networking, server hardware and infrastructure monitoring.
• Experience managing SLAs, incidents and technical escalations.
• Strong stakeholder management and communication skills.

Responsibilities

• Act as the main technical and operational contact for hyperscale customers.
• Manage service delivery, SLAs, performance reporting and customer relationships.
• Coordinate incident management, root cause analysis and technical escalations.
• Work with data center, network and hardware teams to ensure reliable infrastructure operations.
• Oversee bare metal deployments, hardware maintenance and capacity expansions.
• Lead service reviews and improve operational processes, reliability and response times.

Skills

Service delivery

Hyperscale customers

Cloud infra

Networking basics

SLA management

Job description

Looking for a role with plenty of growth opportunities?

Join one of the world's fastest-growing AI cloud infrastructure providers delivering full-stack GPU,bare metal,and high-performance computing environments to leading hyperscalers,enterprises,and AI developers.

The organization is seeking a Service Delivery Manager to join its growing team.The successful candidate will own service delivery for key enterprise customers,managing infrastructure performance across large-scale AI workloads.Core duties include collaborating with data center,hardware,and networking teams,driving service reliability,and supporting customer infrastructure expansion.

Responsibilities:

• Act as the main technical and operational contact for hyperscale customers
• Manage service delivery, SLAs, performance reporting and customer relationships
• Coordinate incident management, root cause analysis and technical escalations
• Work with data center, network and hardware teams to ensure reliable infrastructure operations
• Oversee bare metal deployments, hardware maintenance and capacity expansions
• Lead service reviews and improve operational processes, reliability and response times

Skills/Must Have:

• 5+ years in technical service delivery, infrastructure operations or technical account management
• Experience managing hyperscale or large enterprise customers
• Strong background in cloud infrastructure, data centers or bare metal environments
• Good understanding of networking, server hardware and infrastructure monitoring
• Experience managing SLAs, incidents and technical escalations
• Strong stakeholder management and communication skills

Desirable Skills:

• GPU clusters and AI / ML infrastructure experience
• Experience supporting large scale AI compute environments
• Knowledge of hardware lifecycle management and infrastructure scaling
• Experience with hyperscale cloud providers or GPU cloud platforms

Benefits:

• Opportunity to work with some of the world's largest hyperscale customers
• Exposure to cutting edge GPU and AI infrastructure at significant scale
• High levels of ownership across strategic customer relationships
• Work alongside experienced data center, networking and infrastructure engineering teams
• Career growth within a rapidly expanding international AI infrastructure business
• Bonus Scheme

Salary:

• up to €110,000 gross per year