Senior Service Delivery Manager - AI Cloud Infra

Hamilton Barnes; Amsterdam; On-site; EUR 99,000 - 121,000; Full time

Benefits offered by this job

Bonus Scheme

Job summary

Hamilton Barnes is seeking a Service Delivery Manager to own service delivery for key enterprise customers. You will manage infrastructure performance across large-scale AI workloads, coordinating with data center, hardware and networking teams to ensure reliability and scale.

The role emphasizes driving service reliability, managing SLAs and leading technical escalations, with exposure to cutting-edge GPU and AI infrastructure at scale. This is a high-impact, growth-focused leadership position.

Qualifications

• 5+ years in technical service delivery or infrastructure operations.
• Experience managing hyperscale or large enterprise customers.
• Strong background in cloud infrastructure, data centers or bare metal.
• Good understanding of networking, server hardware and infrastructure monitoring.
• Experience managing SLAs, incidents and technical escalations.
• Strong stakeholder management and communication skills.

Responsibilities

• Act as the main technical and operational contact for hyperscale customers.
• Manage service delivery, SLAs, performance reporting and customer relationships.
• Coordinate incident management, root cause analysis and technical escalations.
• Work with data center, network and hardware teams to ensure reliable infrastructure operations.
• Oversee bare metal deployments, hardware maintenance and capacity expansions.
• Lead service reviews and improve operational processes, reliability and response times.

Skills

Service delivery

Hyperscale customers

Cloud infra

Networking basics

SLA management

Job description

Hamilton Barnes is seeking a Service Delivery Manager to own service delivery for key enterprise customers. You will manage infrastructure performance across large-scale AI workloads, coordinating with data center, hardware and networking teams to ensure reliability and scale.

The role emphasizes driving service reliability, managing SLAs and leading technical escalations, with exposure to cutting-edge GPU and AI infrastructure at scale. This is a high-impact, growth-focused leadership position.