Data Center - Service Delivery Manager

Nebius; Amsterdam; On-site; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for professional growth

Flexible working arrangements

Job summary

A leading cloud computing company in Amsterdam is seeking a Service Delivery Manager to support strategic hyper-scale customers using bare metal AI infrastructure. The role involves ensuring reliable service delivery and SLA compliance, while managing customer relationships and coordinating infrastructure operations. The ideal candidate has over 5 years of experience in technical account management or infrastructure operations, with a strong understanding of bare metal environments and AI workloads. Join us for a dynamic and collaborative work environment.

Qualifications

• 5+ years in technical account management, service delivery, or infrastructure operations.
• Experience working with hyper-scale customers or large enterprise clients.
• Background in cloud, AI infrastructure, or data center operations.

Responsibilities

• Serve as the primary technical point of contact for the customer.
• Ensure SLA and SLO compliance for infrastructure services.
• Coordinate bare metal deployments, replacements, and capacity expansion.

Skills

Technical account management

Customer relationship management

Infrastructure operations

Understanding of bare metal infrastructure

Excellent communication

Job description

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work

Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

The role

We are looking for a Service Delivery Manager to support strategic hyper-scale customers using bare metal AI infrastructure in Nebius data centers.

This role acts as the technical and operational interface between the customer and Nebius infrastructure teams, ensuring reliable service delivery, SLA compliance, and smooth operations of large-scale GPU clusters and bare metal environments.

You will coordinate across data center operations, network, hardware lifecycle, and infrastructure engineering teams to deliver world-class infrastructure services for large AI workloads.

You’re welcome to work in our office in Amsterdam, the Netherlands.

Your responsibilities will include:

Customer Infrastructure Ownership

• Serve as the primary technical point of contact for the customer.
• Manage operational relationship with hyper-scale customers.
• Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.

Service Delivery & SLA Management

• Ensure SLA and SLO compliance for infrastructure services.
• Drive incident management and root cause analysis.
• Track service performance and operational metrics.

Data Center & Infrastructure Coordination

• Work closely with data center operations teams to manage hardware support and infrastructure maintenance.
• Coordinate bare metal deployments, replacements, and capacity expansion.
• Align infrastructure operations with customer workload requirements.

Operational Excellence

• Establish operational processes for hyper-scale infrastructure environments.
• Lead service reviews and operational planning with internal and customer teams.
• Improve reliability, response times, and operational workflows.

Cross-Functional Collaboration

• Partner with engineering, networking, and hardware lifecycle teams.
• Support infrastructure scaling and new cluster deployments.
• Participate in planning for large-scale AI compute infrastructure.

We expect you to have:

• 5+ years in technical account management, service delivery, or infrastructure operations
• Experience working with hyper-scale customers or large enterprise clients
• Background in cloud, AI infrastructure, or data center operations
• Understanding of bare metal infrastructure
• Experience with data center environments
• Familiarity with GPU clusters / AI workloads (preferred)
• Knowledge of networking, hardware lifecycle, and infrastructure monitoring
• Ability to operate in high-scale infrastructure environments
• Excellent communication between technical and business teams

It will be an added bonus if you have:

• Experience working with hyper-scale companies
• Experience supporting AI / ML infrastructure
• Experience with GPU clusters

What we offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!