Hyperscale AI Infrastructure Delivery Lead

Nebius Group; Amsterdam; Remote; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Impactful AI projects

International environment

Job summary

Nebius is seeking a Service Delivery Manager to oversee strategic hyperscale customers using bare metal and GPU cloud AI infrastructure in Nebius data centers. You will coordinate across data center operations, network, hardware lifecycle, and infrastructure engineering teams to deliver reliable services with SLA compliance for large AI workloads.

The role emphasizes operational excellence, cross-functional collaboration, and strong stakeholder management to ensure scalable, high-performance

Qualifications

• 5+ years in technical account management, service delivery, or infrastructure operations.
• Experience working with hyperscale customers or large enterprise clients.
• Background in cloud, AI infrastructure, or data center operations.
• Understanding of bare metal infrastructure.
• Experience with data center environments.
• Familiarity with GPU clusters / AI workloads (preferred).
• Knowledge of networking, hardware lifecycle, and infrastructure monitoring.
• Strong stakeholder management.
• Ability to operate in high-scale infrastructure environments.
• Excellent communication between technical and business teams.

Responsibilities

• Serve as the primary technical point of contact for the customer.
• Manage operational relationship with hyperscale customers.
• Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.
• Ensure SLA and SLO compliance for infrastructure services.
• Drive incident management and root cause analysis.
• Track service performance and operational metrics.
• Work closely with data center operations teams to manage hardware support and infrastructure maintenance.
• Coordinate bare metal deployments, replacements, and capacity expansion.
• Align infrastructure operations with customer workload requirements.
• Establish operational processes for hyperscale infrastructure environments.
• Lead service reviews and operational planning with internal and customer teams.
• Improve reliability, response times, and operational workflows.
• Partner with engineering, networking, and hardware lifecycle teams.
• Support infrastructure scaling and new cluster deployments.
• Participate in planning for large-scale AI compute infrastructure.

Skills

Technical Account Management

Stakeholder Management

Cloud Infrastructure

Data Center Operations

Job description

Nebius is seeking a Service Delivery Manager to oversee strategic hyperscale customers using bare metal and GPU cloud AI infrastructure in Nebius data centers. You will coordinate across data center operations, network, hardware lifecycle, and infrastructure engineering teams to deliver reliable services with SLA compliance for large AI workloads.

The role emphasizes operational excellence, cross-functional collaboration, and strong stakeholder management to ensure scalable, high-performance