Service Coördinator

Aegir Marine; Wijk bij Duurstede; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Weekend on-call pay

Vacation days 27 + 13 ADV

Share purchase scheme

Lease bike

Job summary

AEGIR-Marine is seeking a Service Coordinator in Wijk bij Duurstede to manage the full lifecycle of service requests from intake to invoicing. You will dispatch engineers, schedule resources, and coordinate subcontractor support while maintaining clear communication with clients and internal teams.

You will also monitor budget execution, handle claims, and participate in weekend on-call rotations as needed, contributing to the company’s global service operations.

Qualifications

• MBO+ degree or higher.
• Fluent English, both spoken and written.
• Strong communication and organization under pressure.

Responsibilities

• Own end-to-end service request lifecycle from intake to invoicing.
• Dispatch (Senior) Service Engineers and monitor field execution.
• Create engineer schedules and coordinate subcontractor support.
• Handle travel and safety logistics for on-site work.
• Act as primary contact for clients and engineers with clear communication.
• Monitor budget execution and handle warranty or service claims.

Skills

Phone presence

English fluency

Organized

Problem solving

Education

MBO+ degree

Job description

Location: Wijk bij Duurstede, The Netherlands

In short

As a Service Coordinator at AEGIR-Marine, you operate at the heart of a truly global organization. On any given morning, you might catch up with colleagues in Singapore, check in on an urgent request in Panama, or align with shipyards in Namibia. From the moment an incoming service request arrives until the final invoice is sent, you take full ownership of the end-to-end process. You coordinate, solve problems, and communicate clearly to keep vessels operational worldwide.

Your Responsibilities

You manage the complete lifecycle of incoming service requests and act as the vital link between clients, our sales department, and our service engineers:

• Process incoming service requests, dispatch (Senior) Service Engineers, monitor field execution, and ensure accurate administrative and financial wrap-up—including final invoices.

• Create optimal engineer schedules, coordinate subcontractor support when needed, and manage travel and safety logistics.

• Act as the primary point of contact for clients and Service Engineers, keeping all stakeholders aligned with clear, solution-oriented phone and email communication.

• Monitor budget execution, handle warranty or service claims, and actively contribute to the commercial success of your assigned region.

• Once fully onboarded, you will participate in the rotating weekend stand-by schedule (every few weeks) to handle emergency requests and be the point of contact with our engineers, for which you are well-compensated.

What We Offer

• A strong salary aligned with your experience, plus attractive additional compensation for participating in the weekend on-call rotation.

• 27 vacation days plus 13 ADV days (40 total days off per year based on fulltime) based on the Metalektro Collective Labor Agreement (CAO).

• Option to participate in our company share purchase scheme upon receiving a permanent contract.

• Option to get a lease bike once you secure a permanent contract.

A warm, informal, and international working environment with short communication lines and great colleagues.

Learning & Growth

At AEGIR-Marine, we believe that great careers are built from within. You don't need to arrive as an expert - you need to arrive with ambition. As your knowledge and experience grow, so will your responsibilities. Over time, you can develop from coordinating individual service requests to taking ownership of larger customers, regions and increasingly complex service operations.

We invest in people who want to grow. Through the AEGIR Academy, hands-on training and close collaboration with experienced colleagues, you will build technical, operational and commercial knowledge step by step.

About AEGIR-Marine

AEGIR-Marine is a brand-independent expert in stern tube seals and marine propulsion services. With a global presence and a strong focus on quality, technical know-how, and flexibility, we support shipowners worldwide in keeping their vessels operational.

At our core, we are an innovative, family-owned company where people come first. In our in-house R&D laboratory, we continuously develop advanced technical solutions, improving vessel reliability and helping to prevent oil leakage - contributing directly to a cleaner maritime industry.

About You

• MBO+ degree level of thinking and working. We value your mindset and capabilities more than a specific degree.

• You take initiative, enjoy learning new things and are eager to grow your responsibilities over time.

• Solid technical affinity is essential; background knowledge or experience within the maritime industry is a major advantage.

• Strong phone presence - confident, professional, and clear when speaking to both demanding clients and engineers on-site.

• Fluent command of English, both spoken and written (English is our daily working language; fluency in Dutch is not required).

• Highly organized, service-oriented, stress-resilient, and capable of decisive problem-solving when unexpected changes occur.