Senior ViewPoint Systems Engineer — Remote

CSC; Amsterdam; Hybrid; EUR 60,000 - 70,000; Full time

Job summary

CSC is seeking a Senior Systems Engineer to provide Tier 2 support for the ViewPoint (Quantios) application within Global Business Solutions. The role focuses on operation, configuration, and functional support with emphasis on RBAC, documentation, and user guidance.

Remote/Hybrid work may be possible in alignment with local regulations; final salary ranges €60,000–€70,000 depending on experience and location. Strong communication skills and collaboration with business users are essential.

Qualifications

• 5+ years of experience in application support
• Experience with financial services or regulated applications preferred
• Ability to explain complex functionality to non-technical users

Responsibilities

• Provide Tier 2 support for ViewPoint, resolving incidents escalated from Tier 1
• Escalation point for complex ViewPoint functionality issues
• Troubleshoot configuration, permissions, workflows, and user experience
• Manage incidents through to resolution with clear stakeholder communication
• Maintain deep understanding of ViewPoint modules, workflows, and business use cases
• Advise users on best practices for ViewPoint usage
• Translate business requirements into application configuration and usage patterns
• Support functional testing during changes, upgrades, and new features
• Configure and maintain ViewPoint settings per business needs
• Assess configuration changes for risk and impact
• Document configuration and support processes
• Support vendor releases and upgrades by validating config compatibility
• Administer and maintain ViewPoint RBAC and access reviews
• Create and maintain user manuals and training materials
• Deliver ViewPoint training to users and support teams
• Act as SME for functional questions and usage guidance
• Participate in major incidents with functional leadership
• Assist root-cause analysis for recurring issues
• Coordinate with Quantios vendor support to track resolutions

Skills

ViewPoint expertise

Tier 2 support

RBAC configuration

Stakeholder comms

Documentation & training

Education

Bachelor's in CS/IS or related

ITIL Foundation

Job description

CSC is seeking a Senior Systems Engineer to provide Tier 2 support for the ViewPoint (Quantios) application within Global Business Solutions. The role focuses on operation, configuration, and functional support with emphasis on RBAC, documentation, and user guidance.

Remote/Hybrid work may be possible in alignment with local regulations; final salary ranges €60,000–€70,000 depending on experience and location. Strong communication skills and collaboration with business users are essential.