Senior UX Researcher

Topdesk-7; Delft; On-site; EUR 50,000 - 61,000; Full time

Benefits offered by this job

10% personal development time

Great employer in the Netherlands

Diversity & inclusion culture

Job summary

TOPdesk in Delft, Netherlands, is seeking a Senior UX Researcher to drive user insight across product areas and to partner with UX Designers, Product Managers and Engineers in NL, DE and HU. You will own research direction, design studies, and synthesize insights to inform strategies and improve user experiences.

You will mentor researchers, advance ResearchOps, and responsibly evaluate AI-driven techniques while ensuring findings are actionable and closely aligned with business goals.

Qualifications

• 5+ years of UX research experience (mid/senior).
• Led complex end-to-end UX studies with multiple stakeholders.
• Bachelor's, Master's, or Ph.D. in HCI, Psychology, or related field; equivalent experience.
• Independent handling of complex research challenges with multiple studies.
• Strong qualitative and quantitative methods and when to apply them.
• Mentor researchers and improve shared research practices/workflows.
• Integrate AI tools into workflows with quality checks.
• Strong communication skills for diverse audiences.
• Fluent English (C1); German or Dutch (C1) preferred.

Responsibilities

• Own research direction across one or more product domains, identifying knowledge gaps and turning them into study plans.
• Design and execute complex qualitative and quantitative research independently.
• Synthesize insights across multiple studies to surface patterns and opportunities.
• Translate findings into actionable recommendations that guide product direction.
• Collaborate with product teams and management on implications and trade-offs.
• Provide feedback to junior researchers and review their work for quality.
• Improve research practices and ResearchOps activities within the team.
• Evaluate new research methods and AI-supported techniques responsibly.
• Engage stakeholders to communicate findings and build research maturity.

Skills

UX research

Mentoring

Qualitative methods

Quantitative methods

Synthesis

Communication

English (C1)

German/Dutch (C1)

ResearchOps

Education

HCI/Psychology/Human Factors/Cognitive Science/Social Sciences/Anthropology/Design

Tools

AI tools in research

Job description

• Compensation: EUR 4,500 - EUR 5,500 - monthly

Company Description

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For ourDelft office, we are looking for a UX Researcher.

Job Description

As a Senior UX Researcher,you'llwork across multiple product areas. You are partnering with UX Designers, Product Managers, and Engineers based in the Netherlands, Germany, and Hungary to ensure user insight drives strategic and discovery decisions.You'llwork closely with other UX Researchers and contribute to a shared research practice that spans the organization.

Ownership of research direction across one or more product domains,identifyingcritical knowledge gaps and translating them into research questions and study plans

Design and execution of complex qualitative and quantitative research independently, helping product teams understand user behaviors, needs, and pain points before solutions are defined

Synthesis of insights across multiple studies and sources toidentifybroader patterns and strategic product opportunities

Bringing clarity to the decisions that teams and leadership are making, ensuring they are grounded instrong evidenceand a clear reading of the trade-offs

Translation of findings into clear, actionable recommendations that reveal patterns and shape product direction

Collaboration with relevant product teams and management on research implications and decision trade-offs, aligning research across theproduct domain, and navigating competing stakeholder priorities

Feedback to junior researchers and other product colleagues (designers or Product Managers), reviewing their work for quality

Improvement of research practices, standards, andResearchOpsactivities within the team

Evaluation and application of new research methods and AI-supported research techniques responsibly

Regular engagement with stakeholders across product, design, and leadership to communicate findings and build organizational research maturity

Qualifications

Your profile

You have 5+ years of professional experience in UXresearch(medior/senior capacity)

You have successfully planned and led complex end-to-end UX research studies involving multiple stakeholders or user groups

You have a bachelor's, master's, or Ph.D. degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or a related field; equivalent practical research experience is also accepted

You work independently on complex research challenges involving multiple studies and stakeholders

You have strong command of both qualitative and quantitative research methods and know when and how to apply them

You are skilled at synthesizing findings across studies to surface broader patterns and strategic product opportunities

You bring clarity to complex decisions and can help teams and leadership act confidently on evidence

You have experience mentoring researchers or improving shared research practices and workflows

You integrate AI tools into research workflows where they improve efficiency without reducing research quality, and critically evaluate AI-generated outputs before incorporating them into findings

You bringstrong communicationskills and can present findings clearly to both direct teams and wider audiences

You have a proactive mindset and a drive for continuous improvement in research practice

You arefluent (C1)in English, ensuring clear communication across teams

Strongly preferred: You are fluent (C1) in either German or Dutch, enabling effective collaboration in German-speaking and/or Dutch-speaking environments

Nice to have:

Foundational UX research training or certification,e.g.Nielsen Norman Group (NN/g), UXPA, or CPUX

Additional Information

Additional information

Working at one of the best employers in the Netherlands.

• Contributing to an international, growing company.
• 10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development.
• Above all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us.