Senior UX Researcher

twentysix; Amsterdam; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work policy

Vacation days

Learning Menu and Special Programs

Health & wellness discounts

Lease bike discount

OpenUp health platform

Job summary

DEPT is seeking a seasoned User Researcher to join our Experience & Engineering team in the Netherlands. You will plan and conduct studies, frame questions, and translate insights into design decisions within a cross-functional context.

You’ll collaborate with designers, product managers and developers, advocate for evidence-based approaches, and continually evolve research methods. A hybrid work policy and international collaboration are part of the role.

Qualifications

• Several years of experience in user research, ideally in an agency and in agile, product-focused environments.
• Strong skills in running and analysing studies - from usability tests to interviews and concept validations.
• Ability to translate research findings into actionable insights for designers and product managers.
• Familiarity with journey mapping and experience frameworks; apply them to real product work.
• Confidence in facilitating sessions, speaking with users and contributing to product strategy.

Responsibilities

• Plan and conduct user research from discovery to usability testing and concept validation.
• Frame research questions and help teams explore problem spaces.
• Analyse results, document insights, and share them to support decisions.
• Collaborate with designers, product managers and developers in a cross-functional team.
• Contribute to establishing scalable research standards and ways of working.
• Bring structure and best practices to the research process.
• Advocate for evidence-based product development and journey-driven thinking.
• Stay curious and evolve methods across the team.

Skills

User research

Usability testing

Interviews

Journey mapping

Facilitation

English communication

German language

Research storytelling

Job description

Job Purpose

This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

What You’ll Do

• Plan and conduct user research - from exploratory discovery work to usability tests and concept validations
• Frame research questions and help teams explore problem spaces before jumping into solutions
• Analyse results, document insights, and share them in ways that support product and design decisions
• Work closely with designers, product managers and developers in a cross-functional team environment
• Support the development of research standards and ways of working that scale across teams and topics
• Bring inspiration and structure to the research process, through methods, tools and best practices
• Advocate for a journey-driven, evidence-based approach to product development
• Stay curious: continuously evolve your methods and contribute to the research culture across the team

What You Bring

• Several years of experience in user research, ideally at an agency and in agile, product-focused environments
• Strong skills in running and analysing studies - from usability tests to interviews and concept validations
• A talent for making research results easy to understand and act on for designers, product managers and stakeholders
• You stay up to date with emerging tools, methods and technologies and enjoy bringing fresh perspectives into the team
• Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work
• Confidence in facilitating sessions, speaking with users and contributing to product strategy
• A proactive mindset: you bring structure, keep pushing your practice forward, and enjoy working hands-on
• You're fluent in German and comfortable working in English

We Offer

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named "Agency of the Year" at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global - at DEPT® you'll get the opportunity to work with all of them. And we celebrate all of our successes together!