Senior UX Researcher: Insights, Strategy & ResearchOps

Slashhash; Delft; Remote; EUR 85,000 - 110,000; Full time

Job summary

TOPdesk, an international software company specializing in service management, is seeking a Senior UX Researcher for its Delft office. The role leads complex UX research across product domains, collaborates with cross-functional teams, and drives evidence-based product decisions.

The ideal candidate has 5+ years of UX research experience and strong qualitative and quantitative methods skills, with a proven ability to translate findings into actionable recommendations that shape product strategy.

Qualifications

• 5+ years of UX research experience required.
• Strong knowledge of both qualitative and quantitative methods.
• Ability to translate research into product decisions.

Responsibilities

• Ownership of research direction across one or more product domains.
• Design and execution of complex qualitative and quantitative research independently.
• Synthesis of insights to identify patterns and strategic opportunities.
• Translate findings into actionable recommendations that inform product direction.
• Collaborate with product, design, and leadership to align research across domains.
• Mentor junior researchers and contribute to ResearchOps improvements.
• Evaluate new methods and AI-supported approaches responsibly.
• Engage stakeholders regularly to communicate findings.

Skills

UX Research

Qualitative Research

Quantitative Research

AI Tools

ResearchOps

Tools

NN/g

UXPA

CPUX

Job description

TOPdesk, an international software company specializing in service management, is seeking a Senior UX Researcher for its Delft office. The role leads complex UX research across product domains, collaborates with cross-functional teams, and drives evidence-based product decisions.

The ideal candidate has 5+ years of UX research experience and strong qualitative and quantitative methods skills, with a proven ability to translate findings into actionable recommendations that shape product strategy.