Senior User Researcher - Shape Seamless Customer Journeys

NN Greek Life Insurance; Den Haag; On-site; EUR 60,000 - 79,000; Full time

Benefits offered by this job

Salary 5,339–7,119 EUR/mo

13th month

Holiday allowance

27 vacation days

BeFrank pension

Training opportunities

NS Business Card 2nd class

Home office allowance

Internet use allowance

Job summary

NN is building a leading research-driven customer experience in the Netherlands. You will drive end-to-end user research, combine qualitative and quantitative methods, and translate insights into concrete opportunities with stakeholders.

You will collaborate with UX designers, product owners and analysts to improve digital journeys and customer satisfaction. The role emphasizes experimentation with AI-driven tools, teaching teams to validate assumptions, and advancing NN's research methods

Qualifications

• Eight years of experience in customer and/or user research.
• Degree in Psychology or Human-Computer Interaction.
• C2-level proficiency in Dutch (spoken and written).
• Courage to experiment and learn from mistakes.

Responsibilities

• Understand customers' behaviour, needs and motivations to design optimal journeys.
• Choose qualitative or quantitative methods to address research questions.
• Conduct interviews, usability tests, surveys, data analysis and experiments.
• Identify patterns and initiate investigations independently.

Skills

Interviewing skills

Qualitative research

Quantitative research

Data analysis

Education

Degree in Psychology or HCI

Tools

AI-driven research tools

Job description

NN is building a leading research-driven customer experience in the Netherlands. You will drive end-to-end user research, combine qualitative and quantitative methods, and translate insights into concrete opportunities with stakeholders.

You will collaborate with UX designers, product owners and analysts to improve digital journeys and customer satisfaction. The role emphasizes experimentation with AI-driven tools, teaching teams to validate assumptions, and advancing NN's research methods