Senior User Researcher, Consumer — Hybrid (Amsterdam/Berlin)

Bertelsmann; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Riverty Group in Amsterdam/ Berlin is seeking a Senior User Researcher, Consumer (m/f/d) to bring human-centered insights into product decisions across consumer channels. You will plan and conduct research, synthesize findings, and advocate for customer perspectives throughout the product lifecycle.

You'll collaborate with Product, Design, Engineering, and Data teams in a regionally distributed hybrid setup, with regular office presence and occasional travel for workshops.

Qualifications

• Extensive experience planning, conducting, and synthesizing qualitative and quantitative user research throughout the product development lifecycle.
• Strong understanding of mixed-method research approaches and the ability to select the right methodology for different product and business questions.
• Demonstrated ability to apply a design strategy mindset, connecting customer insights with business goals to influence product vision, service design, and long-term direction.
• Experience collaborating with Product Analytics, Data Science, or BI teams to combine qualitative and quantitative evidence into meaningful customer insights.
• Strong understanding of data, analytics, experimentation, customer metrics, and research triangulation.
• Excellent synthesis and storytelling skills, with the ability to communicate complex research findings clearly to diverse stakeholders.
• Strong facilitation, stakeholder management, and influencing skills, with the ability to align cross-functional teams around customer evidence.

Responsibilities

• Plan and conduct qualitative and quantitative research using a range of methodologies.
• Identify customer needs, behaviors, motivations, and pain points through interviews, usability testing, surveys, and other approaches.
• Synthesize findings into clear insights and recommendations influencing product strategy and customer experiences.
• Collaborate with Product, Design, Engineering, Data Analysts, and other stakeholders to embed research across discovery, delivery, and optimization.
• Combine qualitative research with analytics and business metrics to generate holistic customer insights.
• Help product teams identify strategic opportunities by connecting customer insights, market trends, and product goals.
• Design and execute evaluative research to validate concepts and measure outcomes.
• Contribute to and maintain research repositories and operations to improve knowledge sharing.
• Champion human-centered, evidence-based culture balancing user needs with business feasibility.
• Coach peers in applying research methods and fostering customer-centered thinking.

Skills

Qualitative & quantitative research

Stakeholder management

Synthesis & storytelling

Cross-functional collaboration

User research lifecycle

Tools

Condens

TheyDo

Lyssna

Qualtrics

PowerBI

New Relic

Job description

Riverty Group in Amsterdam/ Berlin is seeking a Senior User Researcher, Consumer (m/f/d) to bring human-centered insights into product decisions across consumer channels. You will plan and conduct research, synthesize findings, and advocate for customer perspectives throughout the product lifecycle.

You'll collaborate with Product, Design, Engineering, and Data teams in a regionally distributed hybrid setup, with regular office presence and occasional travel for workshops.