Senior Technical Support Specialist UK & Benelux

iiyama International; Hoofddorp; Hybrid; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

International environment

Competitive salary

Hybrid work

25 days leave

Wellbeing support

Company events

Zusammenfassung

iiyama, a Japanese display brand with HQ in Hoofddorp, Netherlands, is seeking a Senior Technical Support Specialist to support the UK & Benelux market. You will be the technical expert for complex support cases, collaborating with colleagues, customers and service partners.

The role requires 2nd/3rd line experience, strong hardware and software troubleshooting, and fluent Dutch and English. Hybrid work is available with occasional days on site at Hoofddorp.

Qualifikationen

• Experience in technical support or service roles at 2nd/3rd level.
• Strong hardware and software troubleshooting skills.
• Independent, proactive and solution‑oriented approach.
• Strong communication skills for complex customer issues.
• Fluent Dutch and English.
• Willing to work from Hoofddorp office; hybrid option available.

Aufgaben

• Provide 2nd/3rd level technical support to internal staff, service partners, and customers.
• Prepare and maintain technical documentation for iiyama products.
• Support service partners and coordinate availability of service parts.
• Investigate complex issues and share findings to improve product quality.
• Contact customers directly for escalated issues.
• Assist in handling customer complaints when escalation is required.

Kenntnisse

2nd/3rd level support

Hardware knowledge

Software knowledge

Troubleshooting

Strong communication

Dutch language

English language

Office Hoofddorp

Jobbeschreibung

iiyama is a Japanese display brand and one of the world’s leading manufacturers of displays, consistently growing in the highly competitive IT market since 1973. From high-performance desktop monitors to interactive touchscreens and large-format displays, we create products that connect people to their work, passions, and ideas - helping individuals and businesses communicate, collaborate, and thrive.

Our company headquarters is in Hoofddorp, the Netherlands, and while serving our clients internationally, we are proud to work alongside dedicated colleagues across EMEA and Asia. With our roots in Japan, we also foster close collaboration with colleagues based there.

We are looking for a technically skilled Senior Technical Support Specialist (full time / 40 hours per week) to support our UK & Benelux market. In this role, you will be the technical expert for more complex support cases, working closely with colleagues, customers and external service partners.

YOUR CHALLENGE:

• Providing 2nd/3rd level technical support to internal staff, service partners, and customers
• Preparing and maintaining technical documentation for iiyama products
• Supporting service partners and coordinating the availability of required service parts
• Investigating complex technical issues and sharing findings to improve product quality and reliability
• Contacting customers directly when complex or escalated situations require technical involvement
• Acting as backup in handling customer complaints when additional technical support or escalation is required

YOUR PROFILE:

• Experience in technical support, technical service or a similar role, ideally at 2nd/3rd support level
• Strong technical understanding of hardware and software and the ability to troubleshoot complex technical issues
• Independent, proactive, and solution-oriented approach
• Strong communication skills and confidence in handling more complex customer situations
• Fluent Dutch and English are essential for this role, including the ability to communicate technical information clearly.
• Available to work from our Hoofddorp office. Hybrid working is available, with the possibility to work from home 1 day per week depending on commuting distance.

Nice to have:

• Experience with display technologies and AV solutions
• Knowledge of Android and/or Linux operating systems
• Experience with ticketing systems and knowledge base platforms
• Familiarity with digital signage or interactive display solutions

YOUR BENEFITS

• An international working environment with colleagues across EMEA and Asia
• Competitive salary, travel allowance and an attractive pension scheme
• Hybrid work model as mentioned above
• 25 days of annual leaveMental health and wellbeing support: Access to OpenUp
• Company events, including our annual incentive trip, and free Friday lunch at the office

Working at iiyama

Want to know more about what it's like to work at iiyama? Discover more about working at iiyama and get to know our culture, people and working environment:https://iiyama.com/gl_en/working-at-iiyama

Equal Opportunity Employer

iiyama corporation is an equal opportunity employer, fostering diversity and inclusion in our workforce. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status. We are committed to providing equal employment opportunities and welcome applicants from all backgrounds. Join us in building a fair, respectful, and inclusive workplace.