IT Support & AV Technician

Rijnlands Lyceum; Den Haag; Hybrid; EUR 31,000 - 44,000; Full time

Benefits offered by this job

53 paid holiday days a year

8% holiday allowance

8.33% year-end bonus

Travel allowance

ABP pension plan

Annual training budget

Tax-efficient bicycle schemes

Gym memberships

Corporate insurance discounts

Job summary

The International School of The Hague (ISH) is seeking an IT Support & AV Technician to join our ICT team. In this full-time role, you will provide daily technical support for Apple and Windows devices, manage Google Workspace and Microsoft 365 access, and handle live event AV setups.

You will work closely with the IT Manager, ensure privacy compliance, contribute to school projects, and enjoy generous holiday and pension benefits.

Qualifications

• Hands-on IT support experience with Apple and Windows environments.
• Experience in setting up and operating AV equipment for events.
• Familiarity with Google Workspace for Education and Microsoft 365.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Troubleshoot and configure Apple devices (MacBooks/iPads/Apple TVs) and Windows desktops.
• Set up and manage AV equipment for assemblies, presentations and events.
• Support teachers, students and staff with cloud tools and devices.
• Log tickets, analyse recurring issues and help improve network guidelines.
• Collaborate with IT Manager and external network partners.

Skills

Apple support

Windows support

Google Workspace

Microsoft 365

AV setup

Hardware installation

Customer service

Dutch/GDPR awareness

Dutch language (bonus)

Education

ICT qualification (MBO level)

Tools

Jamf Pro

Apple School Manager

SOMToday/Magister (educational systems)

Microsoft 365 admin

Job description

Are you a tech-savvy problem solver ready to bring your IT & AV expertise to an international learning environment? Technology is at the heart of how our students learn and how our teachers inspire. Join the ICT team at The International School of The Hague and help power dynamic, modern education every single day!

• Work pattern: This full-time position is based on 40 hours per week i.e. 1.0 FTE.
• Contract: 12-month temporary appointment with a view to a permanent contract /For one year with a view to a permanent contract
• Salary: In accordance with the Dutch Collective Labour Agreement for Secondary Education (CAO VO) Scale 7: between € 2.798,- en € 3.937,- gross per month based on a full-time contract (depending on your experience)
• Location: The International School of The Hague, Wijndaelerweg 11, Kijkduin

Why you will enjoy working here

At the International School of The Hague (ISH), we don't just provide IT support - we enable dynamic, modern learning every single day.

Here is what that means in practice:

• You make sure teachers and students can seamlessly access Google Workspace for Education and their Apple devices without technical hiccups getting in the way of learning.
• From school assemblies to drama performances, you manage the set up and testing of the sound and visual setups that bring our community together.
• You guide, instruct, and reassure users - helping staff and students feel confident and capable with the technology they use every day.

What’s in it for you?

• Enjoy an incredible 53 paid holiday days a year, generally aligned with the school vacation calendar and including public holidays.
• Receive an 8% holiday allowance, an 8.33% year-end bonus, travel allowance, and a secure ABP pension plan.
• Access a dedicated annual training budget to spend on your professional development and certifications.
• Take advantage of tax-efficient bicycle schemes, gym memberships, and corporate insurance discounts.

What you will be doing

As our IT Support & AV Technician, you’ll be the go-to specialist for both daily technical support and live event setup.

On a typical day, you will:

• Troubleshoot and configure Apple devices (MacBooks, iPads, Apple TVs managed via Jamf), Windows desktops, interactive touchscreens, and network printers.
• Help teachers, students, and administrative staff navigate Google Workspace for Education and Microsoft 365 with ease.
• Set up and manage audio and video equipment for assemblies, presentations, and large performances.
• Perform routine maintenance, log support tickets, analyse recurring issues, and help optimize network operational guidelines.
• Work closely alongside the IT Manager, ICT colleagues, and external network support partners.

Who you are

We are looking for someone enthusiastic, approachable, and proactive who enjoys helping others solve technical challenges.

• Vocational qualification (MBO level) in ICT (or equivalent level of working/thinking) with hands-on experience in IT support.
• Strong experience supporting Apple (macOS, iOS, tvOS) and Windows environments.
• Working knowledge of Google Workspace for Education and Microsoft 365.
• Hands-on experience and enthusiasm for setting up and operating AV equipment, from portable sound rigs to integrated PA systems.
• Skilled at hardware/software installation, fault detection, and working under pressure when deadlines loom.
• Clear, friendly communication skills to easily explain technical concepts to non-technical users.
• Familiarity with privacy regulations (Dutch AVG / European GDPR).
• Must currently hold the legal right to work in the Netherlands, independent of employment status.

Experience with educational systems (such as iSAMS, SOMtoday, Magister) or Apple School Manager / Jamf Pro is a fantastic bonus, as is fluency in Dutch (English is essential)!

Do you see yourself in this role and enjoy going the extra mile when it comes to IT & AV support? If so, we would love to hear from you!

• Supporting documentation: Please ensure to include the following:
  • Your CV, in English
  • A motivation letter, in English
  • A completed application form (incomplete applications will not be considered)
• Learn more about us: Check out www.ishthehague.nl to get a closer look at our school and campus.
• Please note: Our school is closed during the summer holidays between 20 July - 24 August 2026, and all recruitment will be paused during this period.