Field Application Engineer (FAE)

DynaScan Technology, Inc.; Utrecht; Hybrid; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Laptop and mobile phone

Travel allowance

Workwear and safety shoes

International environment

Team culture

Zusammenfassung

DynaScan Technology, Inc. is seeking a Field Application Engineer to support customers across the EMEA region from our Utrecht facility. You will diagnose, repair, and optimize display solutions while collaborating with Sales, R&D, and Engineering teams.

You will deliver on-site and remote support, assist with installations, and contribute to knowledge base and training for customers and partners. A hands-on, customer-focused engineer is ideal.

Qualifikationen

• Experience as a Service Engineer, Support Engineer, Electronics Technician, or similar technical role.
• Strong troubleshooting and problem-solving skills.
• Knowledge of electronics, AV technology, or digital signage solutions.
• Excellent communication skills and the ability to explain technical concepts to non-technical audiences.
• The ability to work both independently and within a team.
• A valid driving licence.
• Willingness to travel within the EMEA region.
• Additional languages such as German or French are a plus.

Aufgaben

• Deliver Tier 2 technical support via email, phone, remote sessions, and on-site visits.
• Diagnose, troubleshoot, and repair DynaScan products.
• Support product installations, configuration, and commissioning.
• Manage service requests, RMAs, and technical cases through our CRM system.
• Perform root-cause analysis and contribute to continuous product improvement.
• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Provide technical training for customers and partners.
• Travel within the EMEA region when required.

Kenntnisse

Troubleshooting

Problem-solving

Electronics

AV technology

Digital signage

Communication

Teamwork

Driving licence

Travel willingness

German/French a plus

Jobbeschreibung

Location: Utrecht, The Netherlands | Full-Time

Do you enjoy working in an international environment? Are you passionate about advanced technology, problem-solving, and customer success? Do you take pride in finding solutions and delivering exceptional technical support?

If so, DynaScan Technology may be looking for you.

About DynaScan Technology

DynaScan Technology is a leading manufacturer of innovative digital display solutions. Our products are used worldwide by some of the largest organizations in retail, banking, transportation, and advertising. We are an agile, entrepreneurial company that values teamwork, innovation, and outstanding customer support. Our goal is to build long-term partnerships by delivering premium products and exceptional service.

The Role

As a Field Application Engineer, you will play a key role in supporting our customers and ensuring the highest level of product performance and customer satisfaction. You will provide Tier 2 technical support, troubleshoot and repair professional display solutions, and work closely with customers, partners, sales teams, and our engineering departments.

Your work will range from diagnosing and repairing equipment in our Utrecht service facility to supporting installations and customer projects throughout the EMEA region. You will help bridge the gap between complex technical solutions and real-world customer needs.

What You’ll Do

• Deliver technical support via email, phone, remote sessions, and on-site visits


• Diagnose, troubleshoot, and repair DynaScan products


• Support product installations, configuration, and commissioning


• Manage service requests, RMAs, and technical cases through our CRM system


• Perform root-cause analysis and contribute to continuous product improvement


• Create and maintain technical documentation, procedures, and knowledge-base articles


• Provide technical training for customers and partners


• Support trade shows, demonstrations, and events


• Collaborate with Sales, R&D, and Engineering teams to deliver outstanding customer experiences


• Travel within the EMEA region when required

Who You Are

You are a hands-on, customer-focused engineer who enjoys working in a collaborative team environment. You are proactive, organized, and able to manage multiple priorities while maintaining a high level of service.

You have:

• Experience as a Service Engineer, Support Engineer, Electronics Technician, or similar technical role


• Strong troubleshooting and problem-solving skills


• Knowledge of electronics, AV technology, or digital signage solutions


• Excellent communication skills and the ability to explain technical concepts to non-technical audiences


• The ability to work both independently and within a team


• A valid driving licence


• Willingness to travel within the EMEA region

Additional languages such as German or French are a plus.

Why Join DynaScan?

At DynaScan, you’ll become part of a friendly and international team where innovation, collaboration, and personal growth are encouraged. You’ll have the opportunity to work with cutting-edge display technology and support some of the world’s most recognized brands.

We offer:

• International working environment


• Laptop and mobile phone


• Workwear and safety shoes


• Travel allowance


• A supportive and collaborative team culture

Interested?

If you’re ready for your next challenge and want to be part of a growing global technology company, we’d love to hear from you.