Audio Visual Support Specialist

Netcompany; Amsterdam; On-site; EUR 48,000 - 83,000; Full time

Job summary

Netcompany in Amsterdam is seeking an Audio Visual Support Specialist to ensure smooth AV operations at client sites and during virtual meetings.

You will provide remote and on-site support for AV equipment, troubleshoot issues, train users, manage licenses, and coordinate with IT and maintenance teams to resolve incidents in a timely manner.

A Bachelor's degree and at least 2 years of relevant experience are required, with strong English communication skills.

Qualifications

• Bachelor's degree in Computer Science, IT or relevant field.
• At least 2 years of professional experience in a similar AV role.
• Fluent English with strong communication skills.
• Experience with proximity onsite support.
• Proficiency in Webex, Microsoft Office and Teams; and Active Directory (Microsoft and Azure).

Responsibilities

• Provide remote and on-site support for AV equipment and tools.
• Investigate and resolve issues related to audio visual affairs.
• Escalate to 3rd line application maintenance when required.
• Coordinate activities with users or maintenance teams to resolve incidents.
• Provide AV services for multimedia and manage licenses and accounts.
• Provide end-user training for AV services (Webex, Meet & Talk, room equipment).
• Perform daily functionality checks of conference rooms (8 rooms, 40 to 250 seats).
• Roaming in-room support for 40 conference rooms and virtual meetings support.

Skills

English fluency

Onsite support

Education

Bachelor's degree in Computer Science / IT

Tools

Webex

Microsoft Office

Teams

Active Directory (Microsoft/Azure)

Crestron / Polycom / NVX knowledge

Job description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready for a sneak-peek in the day of an Audio Visual Support Specialistin Netcompany?

As an Audio Visual Support Specialist you will:

• Provide remote and on-site support on the usage of AV equipment and tools
• Investigate and resolve issues related to audio visual affairs
• Collect and formulate information if an escalation to 3rd line application maintenance teams is required
• Coordinateactivities with any user or other maintenance team at the client to facilitate the resolution of an incident
• Provide Audio Visual services related to multimedia (live broadcast, recording, editing and publication) as well asaccounts for audiovisual services (e.g. WebEx host, licences, WebEx recording, Meet & Talk user accounts)
• Provide end-user training for AV services (e.g. WebEx, Meet & Talk, meeting rooms equipment)
• Perform daily functionality check of all conference rooms (8 rooms of 40 to 250 seats)
• Provide roaming in-room support for 40 conference rooms of variable size as well as support for virtual meetings when requested.

Qualifications

What would make you a fit for the role:

• Bachelor's degree in Computer Science, IT or relevant field
• Minimum 2years of professional experience in a similar role
• Fluency in Englishwith strong communications skills
• Working experience with proximity onsite support
• Expertise in Webex, Microsoft Office and Teams,Active Directory (Microsoft and Azure)

What is a strong plus for the role:

• Knowledge of Creston Panel, Polycom and NVX, recordings (Remote camera support) and editing and publishing tools (Youtube and VOD sites)
• One of the following certifications: ITIL V4, Audio-Visual (AV) professional Certified TechnologySpecialist™(CTS®), Crestron Master Certified Programmer (MCP), Crestron Master Technology Architect (MTA)

Additional Information

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

#LI-CF

All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

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