Senior Technical Services Engineer

EcoFlow; Netherlands; On-site; EUR 45,000 - 65,000; Full time

Job summary

EcoFlow seeks an experienced After-Sales Technical Support Specialist to deliver online and on-site services for our home energy storage products in the Netherlands. You will resolve customer issues and collaborate with local teams to ensure smooth installations and repairs.

This role requires hands-on technical know-how, willingness to travel within the Netherlands, and fluency in English and Dutch. You will maintain local FAQs, train installers, and escalate product issues to headquarters as

Qualifications

• Bachelor's degree preferred; hands-on experience can substitute for education.
• Strong technical troubleshooting and customer-focused mindset.

Responsibilities

• Deliver online and on-site after-sales technical services for home energy storage products in the Netherlands.
• Resolve customer technical issues and provide timely, accurate solutions.
• Gather field-reported product issues and escalate to HQ teams as needed.
• Maintain localized FAQs and on-site operation guidelines; implement repair manuals from HQ.
• Conduct new-product and thematic technical training for local channels and installers via remote and on-site sessions.

Skills

Technical support

Customer service

Problem solving

Travel readiness

Education

Bachelor's degree in Electronic Engineering or related field

Job description

The world is at the intersection of major paradigm shifts toward renewable energy, electrification, and new energy. ‘Power a New World’ is a call to the future amid these changes.

EcoFlow believes in an aspirational, eco-friendly, and technologically driven future that every individual can own. EcoFlow’s meaningfully innovative power solutions are designed to bring a positive impact on individuals, families and society at large.

OUR MISSION

To lead as a reliable and trusted energy companion for families and individuals around the world.

We aim to empower our users with meaningful innovation, helping people across the world to live, dream, and explore without limits.

How It All Started

In 2017, a multidisciplinary team of engineers, with vast experience and expertise in the battery industry, formed EcoFlow. United in the belief that access to power is a fundamental human right, the group began developing solutions to relieve global populations from power insecurity. Today, as an eco-friendly energy solutions company, EcoFlow leads the way with industry- defining portable power stations, solar technology, the world’s first portable home battery with an expandable ecosystem and various smart devices.

Who are we?

We are a young, aspirational and diversified team with a global vision. We aim to empower EFers at the outset, to empower our users through our innovative products and services, and to eventually empower the whole ecosystem and the world. Embracing these ideals, we believe the possibilities of the future are endless as we move, promote, and evolve. We will work with a devoted, open, passionate, and brave mindset to create innovative and reliable products and services driven by clean energy. We do this in an effort to transcend limitations and explore the infinite possibilities in life for millions of families across the world, which will ultimately facilitate the fulfillment of our ecological responsibilities and commitment to the world’s sustainability. Each and every EFer's skills can be honed to perfection in the ocean of diversified opportunities and challenges in this process.

We welcome and appreciate all EFers who are ambitious, pragmatic, and bold to deliver our goals as a team. Together, Let's Power a New World!

• Deliver online and on‑site after‑sales technical services for home energy storage products in the Netherlands and resolve customer technical issues.
• Gather field‑reported product and quality issues, consolidate findings and escalate to relevant headquarters teams.
• Maintain localized FAQs and on‑site operation guidelines, and implement repair & technical manuals provided by headquarters.
• Conduct new‑product and thematic technical training for local channels and installers via remote and on‑site sessions.
• Collaborate with local sales teams to handle after‑sales emergencies and customer complaints to ensure smooth project delivery.

Your profile includes:

• Bachelor’s degree preferred; relevant hands‑on experience may substitute for formal education. Minimum 3 years of experience in technical support or field after‑sales service.
• Background in Electronic Engineering, Automation or other technical disciplines is preferred.
• Willing to undertake frequent on‑site travel within the Netherlands.
• Fluent written and spoken English and Dutch; proficiency in German / French / Italian / Spanish is a strong plus.
• Strong problem‑solving skills and willingness to continuously learn product knowledge.