Senior ServiceNow Solution Consultant – CRM

The Cloud People Germany; Amsterdam; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid on-site/remote work

Pension plan

Mobility allowance

Training and certifications

25 vacation days

Job summary

The Cloud People is seeking an experienced ServiceNow Trusted Advisor (CRM) to guide clients through CRM transformations and maximize value within the Benelux region. You will work with CIOs, CTOs and sponsors to align ServiceNow CRM with strategic goals and drive adoption across multiple industries.

Leveraging deep technical knowledge and commercial acumen, you will co-create roadmaps, implement scalable CRM solutions, and mentor delivery teams while expanding platform adoption and delivering

Qualifications

• 10+ years of ServiceNow CRM domain experience.
• Proven ability to lead large CRM/CSM transformations.
• Certified in CIS-CSM and/or CIS-FSM.
• Fluent in Dutch and English; French is a plus.

Responsibilities

• Act as a strategic advisor to executives and stakeholders, guiding ServiceNow CRM initiatives and maximizing platform adoption to deliver measurable business outcomes.
• Serve as a liaison between technical teams and business stakeholders, translating ServiceNow capabilities into tangible business outcomes.
• Collaborate with sales and account teams to identify upsell, cross-sell, and renewal opportunities while expanding adoption.
• Mentor colleagues, contribute to thought leadership, and support TCP Academy.

Skills

ServiceNow expertise

CRM transformation

Stakeholder management

Executive communication

Mentoring

Tools

CIS-CSM

CIS-FSM

ServiceNow platform

Job description

ServiceNow’s CRM and CSM capabilities are exploding. Every enterprise is trying to connect front‑office and back‑office workflows, and that’s exactly where The Cloud People wins. We already have a strong CRM client delivery track record (CSM, FSM, TPSM), in various industries.

Facilitating our growth, we are seeking an experienced ServiceNow Trusted Advisor (TA), with proven expertise in ServiceNow CRM, to join our Benelux Professional Services Organization. In this position, you’ll work closely with clients to turn ServiceNow CRM into a driver of digital transformation, ensuring its capabilities align seamlessly with their key business strategies.

About Us

The Cloud People is one of Europe’s largest independent ServiceNow Elite Partners. In parallel we are recognized as one of the few ServiceNow Customer Experience Specialization Partners in EMEA.

The Cloud People has a team of more than 350 certified ServiceNow consultants and supports over 150 clients across various industries. We offer a broad range of services around the ServiceNow platform, from consulting and implementation to migration and managed services.

We are leveraging Smart Offerings to accelerate the end-to-end CRM journey.

Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

About The Role

As a ServiceNow Trusted Advisor in CRM, you will be the strategic advisor to our clients and prospects, guiding them through their ServiceNow CRM journey to unlock maximum value, accelerate adoption, and drive business growth.

Leveraging a blend of deep technical expertise, strategic insight, and commercial acumen, you will ensure ServiceNow solutions deliver tangible business outcomes while strengthening long-term client relationships.

In this role, you will collaborate closely with C-level executives, business sponsors, and delivery teams to co‑create roadmaps, implement scalable solutions, and broaden platform adoption across the organization. You will also mentor colleagues, contribute to thought leadership, and support the development of TCP’s delivery capabilities.

Key Responsibilities

• Act as a strategic advisor to executives and stakeholders, guiding ServiceNow CRM initiatives and maximizing platform adoption to deliver measurable business outcomes. Cultivate and maintain trusted client relationships, deeply understanding their business objectives to drive sustained value.
• Serve as a liaison between technical teams and business stakeholders, translating ServiceNow capabilities into tangible business outcomes. Offer expert guidance on platform functionality, architecture, and industry best practices.
• Collaborate closely with sales and account teams to identify and pursue upsell, cross‑sell, and renewal opportunities, while expanding ServiceNow adoption and ensuring sustained client success.
• Drive continuous innovation by monitoring emerging trends in CRM and translate them to actionable strategies and solutions for our clients and organization
• Co‑create, position, and implement industry‑specific ServiceNow solutions.
• Mentor and coach colleagues, lead expert communities, and contribute to TCP Academy.

What We’re Looking For

• 10+ years of ServiceNow platform experience with deep expertise across the full ServiceNow CRM domain portfolio, including Customer Service Management (CSM), and/or Field Service Management (FSM), Order Management (OME/OMT), Technology Provider Service Management (TPSM), and ServiceNow AI & GenAI capabilities
• Experience leading large‑scale, ServiceNow CRM/CSM transformations
• Proven ability to drive growth by identifying opportunities, expanding ServiceNow adoption, and delivering measurable business value.
• Demonstrated ability to act as a Trusted Advisor to CIOs, CTOs, and CRM leadership. Proven experience in stakeholder management, executive presentations, storytelling and strategic planning
• Strong mentoring, thought leadership, and communication skills.
• Multi‑industry experience (2+ industries) with recognized subject matter expertise. Experience in the Service Provider market is a strong plus. Strong mentoring, thought leadership, and communication skills.
• ServiceNow certifications (e.g., CIS–CSM, CIS-FSM) are a strong advantage.
• Fluent in Dutch and English; French is a plus.

What We Offer

• Competitive compensation, including pension plan and mobility allowance
• Hybrid model for onsite/remote work, however we have offices with a great view
• An energetic environment with a lot of social happenings
• Personal development; training and certifications
• Bring your own device policy, and allowance
• 25 vacation days

The TCP Culture

Becoming a Part Of The Cloud People Means Joining a Team Where The Culture Is Built On The Four F’s

Fun:

We enjoy ourselves at work, every day and foster a social and inclusive work environment

Fair:

We have a fair and transparent development system that rewards skills and knowledge, giving everyone equal opportunities to grow through courses and certifications

Focus:

We focus exclusively on one leading platform, ServiceNow, to ensure we offer our clients the best expertise on the market

Future:

We believe the workplace of the future is modern, flexible, and simple, allowing space for creativity and minimizing time spent on unnecessary reporting