Senior ServiceNow ITOM Consultant

The Cloud People Germany; Amsterdam; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Pension plan

Mobility allowance

Hybrid work model

Training & certifications

Bring your own device

25 vacation days

Job summary

The Cloud People is seeking a ServiceNow Trusted Advisor to steer IT Operations and Autonomous IT initiatives for enterprise clients in a dynamic, multi-industry environment. You will translate complex platform capabilities into strategic business outcomes.

As a key advisor to executives, you will co-create roadmaps, drive platform adoption, and collaborate with delivery teams to deliver scalable ServiceNow solutions that unlock value and accelerate digital transformation.

Qualifications

• 10+ years of ServiceNow platform experience with ITOM specialization and AI-driven operations (AIT) expertise.
• Strong knowledge of Strategy Portfolio Management (SPM) and CMDB/CSDM strategies.
• Proven ability to drive growth by expanding ServiceNow adoption and delivering measurable business value.
• Fluent in Dutch and English; French is a plus.

Responsibilities

• Advise clients on ITOM and CMDB/CSDM strategies using the ServiceNow platform.
• Act as trusted advisor to CIOs/CTOs and stakeholders to drive Autonomous IT initiatives.
• Collaborate with sales and delivery teams to identify upsell/cross-sell opportunities and drive adoption.
• Mentor colleagues, lead expert communities, and contribute to TCP Academy.

Skills

ITOM

AIT

SPM

CMDB/CSDM

ITSM

Tools

CIS-ITOM

CIS-ITAM

Job description

At The Cloud People, we are accelerating our impact across both IT and Operational Technology (OT) domains through the power of ServiceNow. To support our growth in the Benelux, we are looking for an experienced ServiceNow Trusted Advisor who can navigate complex enterprise IT operations and unlock the full potential of Autonomous IT.

In this role, you’ll advise our clients and prospects to ensure ServiceNow Autonomous IT becomes a catalyst for digital transformation, aligning technology capabilities with strategic business priorities.

About Us

The Cloud People is one of Europe's largest independent ServiceNow Elite Partners. In parallel we are recognized as one of the few ServiceNow ServiceOps Specialization Partners in EMEA, with strong delivery expertise in AIT.

The Cloud People has a team of more than 350 certified ServiceNow consultants and supports over 150 clients across various industries. We offer a broad range of services around the ServiceNow platform, from consulting and implementation to migration and managed services.

Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

About The Role

As a ServiceNow Trusted Advisor in Service Operations & Autonomous IT, you will be the strategic advisor to our clients and prospects, guiding them through their ServiceNow Autonomous IT journey to unlock maximum value, accelerate adoption, and drive business growth.

Leveraging a blend of deep technical expertise, strategic insight, and commercial acumen, you will ensure ServiceNow solutions deliver tangible business outcomes while strengthening long‑term client relationships. In this role, you will collaborate closely with C-level executives, business sponsors, and delivery teams to co‑create roadmaps, implement scalable solutions, and broaden platform adoption across the organization.

Key Responsibilities

• Advise clients on IT Operations Management (ITOM) and Configuration Management (CMDB/CSDM) strategies using the ServiceNow platform.
• Act as a strategic advisor to executives and stakeholders, guiding ServiceNow AIT initiatives and maximizing platform adoption to deliver measurable business outcomes. Cultivate and maintain trusted client relationships, deeply understanding their business objectives to drive sustained value.
• Serve as a liaison between technical teams and business stakeholders, translating ServiceNow capabilities into tangible business outcomes. Offer expert guidance on platform functionality, architecture, and industry best practices.
• Collaborate closely with sales and account teams to identify and pursue upsell, cross‑sell, and renewal opportunities, while expanding ServiceNow adoption and ensuring sustained client success.
• Drive continuous innovation by monitoring emerging trends in Autonomous IT, AIOps, and enterprise operations and translate them to actionable strategies and solutions for our clients and organization
• Co‑create, position, and implement industry‑specific ServiceNow solutions.
• Mentor and coach colleagues, lead expert communities, and contribute to TCP Academy.

What We’re Looking For

• 10+ years of ServiceNow platform experience, with deep specialization in IT Operations Management (ITOM) and advanced expertise in AIT (AI‑driven operations and automation capabilities)
• Strong knowledge of Strategic Portfolio Management (SPM), and Configuration Management (CMDB/CSDM) strategies
• Proven ability to drive growth by identifying opportunities, expanding ServiceNow adoption, and delivering measurable business value.
• Skilled in storytelling and articulating the value of Autonomous IT and modern service operations.
• Demonstrated ability to act as a Trusted Advisor to CIOs, CTOs, and IT Operations leadership.
• Experience leading large‑scale, global ServiceNow transformations combining ITSM, ITOM, and AIT.
• Strong mentoring, thought leadership, and communication skills.
• ServiceNow certifications (e.g., CIS-ITOM, CIS-ITAM) are a strong advantage.
• Fluent in Dutch and English; French is a plus.

What We Offer

• Competitive compensation, including pension plan and mobility allowance
• Hybrid model for onsite/remote work, however we have offices with a great view
• An energetic environment with a lot of social happenings
• Personal development; training and certifications
• Bring your own device policy, and allowance
• 25 vacation days

The TCP Culture

Becoming a Part Of The Cloud People Means Joining a Team Where The Culture Is Built On The Four F's

Fun: We enjoy ourselves at work, every day and foster a social and inclusive work environment

Fair: We have a fair and transparent development system that rewards skills and knowledge, giving everyone equal opportunities to grow through courses and certifications

Focus: We focus exclusively on one leading platform, ServiceNow, to ensure we offer our clients the best expertise on the market

Future: We believe the workplace of the future is modern, flexible, and simple, allowing space for creativity and minimizing time spent on unnecessary reporting

Want to join the team?

We are looking for talents who want to join a team of experts on the ServiceNow Platform.

Or do you have questions about the open positions?