Senior Service Designer

Cyient Limited; Noord-Holland; On-site; EUR 70,000 - 90,000; Full time

Job summary

Cyient Limited in the Netherlands seeks a seasoned Sr./Lead Service Designer to navigate ambiguity and own end-to-end projects from scoping to delivery.

You will work with cross-functional teams, translate complex problems into tangible design outcomes, and lead stakeholder workshops to drive strategic decisions and meaningful results.

Proficiency in Figma and strong storytelling will help craft compelling concepts and proofs of value for the portfolio.

Qualifications

• Experience leading end-to-end service design projects.
• Ability to facilitate cross-functional workshops and co-creation.
• Translate complex problems into tangible design outcomes.
• Fluency with UX tools, especially Figma.

Responsibilities

• Lead service design initiatives from scoping to delivery.
• Conduct user research to identify needs and pain points.
• Create status-quo and future-state journeys and service blueprints.
• Map opportunities and design across touchpoints.
• Collaborate with stakeholders and run co-creation workshops.

Skills

User research

Qualitative insights

Quantitative insights

Ecosystem maps

Capability maps

Heuristic evaluation

User journeys

Future states

Service blueprints

Storytelling

Cross-functional facilitation

Figma

Systems thinking

Tools

UX design tools

Job description

As a seasoned Sr./Lead Service Designer navigate ambiguity confidently and solve challenges from an end to end perspective. Ability to operate independently and simply take ownership to make things happen in all project phases - from scoping to delivering results promptly without compromising on excellence! Ability to thrive in complex cross-functional setup, influencing the stakeholders and driving strategic decisions that lead to meaningful outcomes.

Hard Skills

• Conduct Qualitative and quantitative user insights and analyzing
• Create Ecosystem/Capability maps of existing portfolio of tools
• Heuristic evaluation of Digital tools
• Set-up and execute customer and user research to identify customer needs and pain points (formative and evaluative)
• Create Status-Quo and Future states User journeys, flows with pain points, needs etc.
• Map Opportunity areas
• Define Service blueprints, key service moments, Service architecture; People, Process and Technology enablers
• Visual communication, and story telling
• Ability to facilitate cross-functional stakeholder co-creation sessions and workshops
• Creating experience prototypes, getting your hands dirty incl. Figma fluency in UX Design
• Ability to work comfortably and seamlessly with other designers in translating the intangibles to tangibles

Soft Skills

• Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning).
• Ability to deal with ambiguity and translating high complexity into experiential design statements
• Effective communication such as explaining rationale, explaining strategic/ecosystemic concepts in easy manner (incl. story telling)
• Collaboration and incorporating ideas of other functions such as developers, clients, and team members (incl. design-thinking)

Ability to think in systems and communicate complexity effectively to stakeholders.