Senior Production Support & Automation Engineer

Stafide

Amsterdam

On-site

EUR 90,000 - 120,000

Full time

7 days ago

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Job summary

Stafide is seeking a Senior Application Support Engineer to monitor and maintain enterprise production applications in Amsterdam. You will lead incident management, troubleshoot complex issues, and collaborate with development, infrastructure, and security teams to ensure service continuity.

The role emphasizes automation, scripting, and documentation, with exposure to modern monitoring tools and CI/CD pipelines.

Qualifications

10+ years of IT experience in application or production support.
Strong experience with production monitoring and incident management.
Proficient in Linux/Unix and shell scripting.
Strong SQL knowledge and relational databases.
Familiar with REST APIs, microservices, and CI/CD tooling.

Responsibilities

Monitor and support production applications to ensure high availability, stability, and performance.
Troubleshoot production incidents, perform root cause analysis (RCA), and manage recurring issues.
Handle deployments, release activities, configuration changes, and production fixes.
Monitor logs, batch jobs, APIs, interfaces, and alerts to identify issues and resolve incidents.
Manage incidents and service requests using IT service management tools like ServiceNow or JIRA.
Collaborate with cross-functional teams to resolve production-related issues.
Automate repetitive operational tasks using scripting.
Develop and maintain SOPs, runbooks, and knowledge articles.
Participate in major incident reviews and problem management activities.
Support change management processes and ensure compliance with standards.