Senior Application Support Engineer (ID: 4141)

Stafide; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Stafide is seeking a Senior Application Support Engineer to monitor and maintain enterprise production applications in Amsterdam. You will lead incident management, troubleshoot complex issues, and collaborate with development, infrastructure, and security teams to ensure service continuity.

The role emphasizes automation, scripting, and documentation, with exposure to modern monitoring tools and CI/CD pipelines.

Qualifications

• 10+ years of IT experience in application or production support.
• Strong experience with production monitoring and incident management.
• Proficient in Linux/Unix and shell scripting.
• Strong SQL knowledge and relational databases.
• Familiar with REST APIs, microservices, and CI/CD tooling.

Responsibilities

• Monitor and support production applications to ensure high availability, stability, and performance.
• Troubleshoot production incidents, perform root cause analysis (RCA), and manage recurring issues.
• Handle deployments, release activities, configuration changes, and production fixes.
• Monitor logs, batch jobs, APIs, interfaces, and alerts to identify issues and resolve incidents.
• Manage incidents and service requests using IT service management tools like ServiceNow or JIRA.
• Collaborate with cross-functional teams to resolve production-related issues.
• Automate repetitive operational tasks using scripting.
• Develop and maintain SOPs, runbooks, and knowledge articles.
• Participate in major incident reviews and problem management activities.
• Support change management processes and ensure compliance with standards.

Skills

Linux/Unix

Shell scripting

SQL

Incident management

Monitoring & observability

Tools

Splunk

Dynatrace

Grafana

AppDynamics

ELK Stack

Job description

As a Senior Application Support Engineer, you will:

• Monitor and support production applications to ensure high availability, stability, and performance.
• Troubleshoot production incidents, perform root cause analysis (RCA), and manage recurring application issues.
• Handle application deployments, release activities, configuration changes, and production fixes.
• Monitor application logs, batch jobs, APIs, system interfaces, and alerts to identify and resolve operational issues.
• Manage incidents and service requests using ServiceNow, JIRA, or similar IT service management tools.
• Collaborate with development, infrastructure, database, security, and business teams to resolve production-related issues.
• Automate repetitive operational tasks using Shell, Python, or PowerShell scripting.
• Develop and maintain operational documentation, Standard Operating Procedures (SOPs), runbooks, and knowledge articles.
• Participate in major incident management, post-incident reviews, and problem management activities.
• Support change management processes and ensure all production changes comply with operational standards and controls.

What You Bring to the Table:

• 10+ years of overall IT experience in application support, production support, or related technical operations.
• Strong experience in production application monitoring, incident management, and troubleshooting.
• Hands-on experience with Linux/Unix operating systems and shell scripting.
• Good knowledge of SQL and relational databases.
• Experience with incident management, problem management, and root cause analysis.
• Exposure to application monitoring and logging tools such asSplunk, Dynatrace,Grafana,AppDynamics,ELK Stack.
• Understanding of REST APIs, microservices, batch processing, and application interfaces.
• Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps.

You should possess the ability to:

• Troubleshoot complex production issues and restore application services within agreed timelines.
• Analyse application logs, system alerts, and database queries to identify the root cause of issues.
• Work with cross-functional teams to resolve critical incidents and maintain service continuity.
• Automate operational activities and repetitive tasks using scripting languages.
• Support application deployments, release management, and production configuration changes.
• Work with monitoring and logging tools to proactively identify performance and availability issues.
• Maintain accurate technical documentation and operational procedures.
• Follow ITIL-based incident, problem, and change management processes.
• Work independently in a production support environment and handle critical situations effectively.

What We Bring to the Table:

• An opportunity to work on enterprise-level production applications in a dynamic technical environment.
• Exposure to application support, production operations, and DevOps practices.
• Opportunities to work with modern monitoring, automation, and CI/CD technologies.
• Collaboration with cross-functional technical and business teams.