Senior Process Controller Warehouse Control Room

Zeeman textielSupers; Alphen aan den Rijn; On-site; EUR 51,000 - 64,000; Full time

Benefits offered by this job

Gross monthly salary €4,600–€5,700

12.5% performance bonus

8% holiday allowance

Wellbeing platform access

E-learning platform access

Bike scheme

Commuting travel allowance

Job summary

Zeeman TextielSupers B.V. is seeking a Senior Process Controller to lead and optimise our Control Room operations within a two-week operational cycle and a one-week continuous improvement cycle.

You will drive flow, capacity and performance while embedding improvements across WMS and automated logistics. Expect a demanding but rewarding role with opportunities to influence process reliability and scalability.

Qualifications

• Bachelor’s or Master’s degree in a relevant field with a strong analytical mindset.
• At least 5 years of experience in a Control Room or a comparable logistics environment.
• Experience with Warehouse Management Systems (WMS) and automated logistics environments.
• Strong communication and influencing skills.
• Systems-thinking mindset with ability to see the bigger picture.
• Experience leading, coaching or guiding colleagues is a plus.

Responsibilities

• Lead operational disruptions and manage flow, capacity and priorities.
• Monitor warehouse performance in real time.
• Coordinate actions to resolve issues and keep operations running under pressure.
• Analyse operational data to identify bottlenecks and recurring issues.
• Translate insights into concrete improvement initiatives and embed them in processes.
• Strengthen collaboration between the Control Room, Operations and Engineering.
• Share knowledge and bring structure and direction to colleagues.

Skills

Analytical mindset

Communication skills

Problem solving

Leadership experience

Logistics knowledge

WMS / automated logistics experience

Education

Bachelor’s or Master’s degree

Tools

WMS systems

Automated warehouse systems

Job description

As a Senior Process Controller, you will be at the heart of Zeeman’s logistics operation.

From the Control Room, you will have real-time visibility of everything happening across our warehouse and play a key role in managing flow, capacity and overall performance.

What makes this role unique is the combination of direct operational responsibility and continuous improvement.

You will work in a rhythm where you:

• Spend two weeks managing and coordinating the operation from the Control Room
• Followed by one week fully dedicated to continuous improvement

Our brand-new shuttle system has only recently become fully operational. This means there is still plenty of opportunity to optimise processes, improve performance and further develop the way we operate.

This is where you can truly make a difference.

As a Senior Process Controller, you identify opportunities for improvement, translate them into practical initiatives and ensure that improvements are successfully implemented and embedded within the operation.

During your operational weeks, you will:

• Take the lead when operational disruptions occur
• Continuously manage flow, capacity and priorities
• Monitor warehouse performance in real time
• Coordinate the right actions when issues arise
• Ensure the operation continues to run smoothly, even under pressure

During your continuous improvement weeks, you will:

• Analyse operational, performance and process data
• Identify recurring issues and structural bottlenecks
• Investigate root causes and develop sustainable solutions
• Translate insights into concrete improvement initiatives
• Implement improvements that directly increase efficiency, stability and scalability

You continuously move between operations and improvement, ensuring that operational insights are translated into structural improvements.

As a senior member of the team, you will also play an important role in bringing structure, overview and direction. You act as a trusted sparring partner for Process Controllers, WMS Specialists and Operations colleagues.

You will report to the Manager Control Room and work closely with Operations, Engineering and other stakeholders across the organisation.

Working hours

Our warehouse operates in two shifts. You will alternate weekly between the morning and evening shift.

Working hours:

• 07:00 – 15:30
• 15:30 – 22:15

In the future, we intend to transition to a three-shift schedule, consisting of an early shift, a day shift and a late shift. All shifts will fall within the operating hours of 07:00 – 22:15.

Your responsibilities

In this role, you will contribute to building a stable, scalable and continuously improving logistics operation.

You will make an impact by:

• Improving overall warehouse performance by continuously managing flow, capacity and priorities
• Structurally improving processes and systems, particularly within the WMS and automated warehouse operation
• Reducing operational disruptions by not only resolving incidents, but also identifying and addressing their root causes
• Creating structure, clarity and calm within the operation, even during periods of peak activity
• Translating data and operational insights into concrete improvement initiatives with measurable impact
• Ensuring improvements are embedded in processes, systems and the team's ways of working
• Strengthening collaboration between the Control Room, Operations and Engineering
• Supporting and guiding colleagues by sharing knowledge and bringing structure and direction

What do you bring?

• A Bachelor’s or Master’s degree level, combined with a strong analytical mindset
• At least 5 years of experience in a Control Room or a comparable logistics environment
• Strong knowledge of logistics processes and system-driven operations
• Experience working with Warehouse Management Systems (WMS) and automated logistics environments
• Strong analytical and problem‑solving skills
• A systems‑thinking mindset with the ability to understand the bigger picture
• Experience leading, coaching or guiding colleagues is a plus
• Strong communication and influencing skills

You are someone who:

• Switches easily between operational decision‑making and analytical work
• Recognises patterns where others see individual incidents
• Looks beyond immediate solutions and focuses on sustainable improvement
• Brings people along in change
• Combines strong analytical and operational expertise with the ability to connect people

You are just as interested in running the operation as you are in continuously improving it.

What do you get in return?

At Zeeman, you will work in an environment that is continuously evolving and where you have the opportunity to make a real impact.

We are an employer that takes Corporate Social Responsibility seriously and is Zuinig with its people — meaning we value, support and invest in our employees.

What we offer:

• A gross monthly salary between €4,600 and €5,700, depending on experience
• An attractive 12.5% performance bonus, based on company objectives and individual KPIs
• 8% holiday allowance, paid annually in May
• Free access to an online wellbeing platform
• Free access to an e-learning platform
• The opportunity to participate in a bicycle scheme
• Travel allowance for commuting distances between 10 and 50 kilometres one way
• Pension contributions through the Dutch Retail Pension Fund
• The opportunity to participate in collective health insurance and other collective insurance schemes

About Zeeman

Zeeman TextielSupers B.V. is a fast‑growing and dynamic retail organisation with more than 1,300 stores across eight European countries.

We offer high‑quality textile products and everyday essentials at the lowest possible price, always with consideration for society and the environment.

Corporate Social Responsibility and sustainability are central to the way we work. We strive to make a positive impact through both the products we offer and the way we operate.

Zeeman is characterised by Dutch pragmatism and the culture of a close‑knit family business.

Our core values — Eigenzinnig, Zuinig and Betrokken — form the foundation of everything we do.

We believe in transparency, collaboration and creating a working environment where everyone feels valued and has the opportunity to make a difference.