Senior Process Controller Warehouse Control Room

Zeeman; Alphen aan den Rijn; On-site; EUR 51,000 - 64,000; Full time

Benefits offered by this job

12.5% performance bonus

24 vacation days

8% holiday allowance

Pension contributions

Wellbeing platform

E-learning platform

Bike scheme

Travel allowance

Employee discount

Job summary

Zeeman zoekt een Senior Process Controller voor het Control Room in ons distributiecentrum in Alphen aan den Rijn. Je hebt in real-time zicht op de operatie en stuurt flow, capaciteit en prestaties aan.

In deze rol wissel je twee weken operaties aansturend vanuit de Control Room af met een week gericht op continue verbetering. Je vertaalt inzichten naar realiseerbare verbeteringen en embed deze in de werkwijze.

Qualifications

• Een bachelor- of masterdiploma met een sterke analytische mindset.
• Minimaal 5 jaar ervaring in een Control Room of vergelijkbare logistieke omgeving.
• Sterke kennis van logistieke processen en systeemgestuurde operaties.
• Ervaring met Warehouse Management Systems (WMS) en geautomatiseerde logistieke omgevingen.
• Uitstekende Excel-vaardigheden.
• Analytische en probleemoplossende vaardigheden.
• Een systems-thinking mindset.
• Ervaring in leiden, coachen of begeleiden is een plus.

Responsibilities

• Bijdragen aan een stabiele, schaalbare en continu verbeterende logistieke operatie.
• Impact maken door het continu managen van flow, capaciteit en prioriteiten.
• Structuur en duidelijkheid brengen binnen de operatie, zelfs bij drukte.
• Data en operationele inzichten vertalen naar concrete verbeterinitiatieven met meetbare impact.
• Verbeteringen verankeren in processen, systemen en het team.
• Samenwerking versterken tussen de Control Room, Operations en Engineering.
• Collega's ondersteunen en sturen door kennis te delen en richting te geven.

Skills

Analytical mindset

Problem solving

Communication skills

Influencing

Leadership

Education

Bachelor's or Master's degree

Tools

Excel

WMS

Job description

About the Job

As a Senior Process Controller Warehouse Control Room, you will be at the heart of Zeeman's logistics operation.

• Alphen aan den Rijn
• Distributiecentrum
• Control room
• 38 uur

From the Control Room, you will have real-time visibility of everything happening across our warehouse and play a key role in managing flow, capacity and overall performance.

What makes this role unique is the combination of direct operational responsibility and continuous improvement.

You will work in a rhythm where you:

• Spend two weeks managing and coordinating the operation from the Control Room
• Followed by one week fully dedicated to continuous improvement

Our brand-new shuttle system has only recently become fully operational. This means there is still plenty of opportunity to optimise processes, improve performance and further develop the way we operate.

This is where you can truly make a difference.

As a Senior Process Controller, you identify opportunities for improvement, translate them into practical initiatives and ensure that improvements are successfully implemented and embedded within the operation.

During your operational weeks, you will:

• Take the lead when operational disruptions occur
• Continuously manage flow, capacity and priorities
• Monitor warehouse performance in real time
• Coordinate the right actions when issues arise
• Ensure the operation continues to run smoothly, even under pressure

During your continuous improvement weeks, you will:

• Analyse operational, performance and process data
• Identify recurring issues and structural bottlenecks
• Investigate root causes and develop sustainable solutions
• Translate insights into concrete improvement initiatives
• Implement improvements that directly increase efficiency, stability and scalability

You continuously move between operations and improvement, ensuring that operational insights are translated into structural improvements.

As a senior member of the team, you will also play an important role in bringing structure, overview and direction. You act as a trusted sparring partner for Process Controllers, WMS Specialists and Operations colleagues.

You will report to the Manager Control Room and work closely with Operations, Engineering and other stakeholders across the organisation.

Working hours

Our warehouse operates in two shifts. You will alternate weekly between the morning and evening shift.

• 07:00 - 15:30
• 15:30 - 22:15

Your Responsibilities

In this role, you will contribute to building a stable, scalable and continuously improving logistics operation.

You will make an impact by:

• Improving overall warehouse performance by continuously managing flow, capacity and priorities
• Structurally improving processes and systems, particularly within the WMS and automated warehouse operation
• Reducing operational disruptions by not only resolving incidents, but also identifying and addressing their root causes
• Creating structure, clarity and calm within the operation, even during periods of peak activity
• Translating data and operational insights into concrete improvement initiatives with measurable impact
• Ensuring improvements are embedded in processes, systems and the team’s ways of working
• Strengthening collaboration between the Control Room, Operations and Engineering
• Supporting and guiding colleagues by sharing knowledge and bringing structure and direction

What do you bring?

• A Bachelor's or Master's degree level, combined with a strong analytical mindset
• At least 5 years of experience in a Control Room or a comparable logistics environment
• Strong knowledge of logistics processes and system-driven operations
• Experience working with Warehouse Management Systems (WMS) and automated logistics environments
• Excellent Excel skills
• Strong analytical and problem-solving skills
• A systems-thinking mindset with the ability to understand the bigger picture
• Experience leading, coaching or guiding colleagues is a plus
• Strong communication and influencing skills

You are someone who:

• Switches easily between operational decision-making and analytical work
• Recognises patterns where others see individual incidents
• Looks beyond immediate solutions and focuses on sustainable improvement
• Brings people along in change
• Combines strong analytical and operational expertise with the ability to connect people

You are just as interested in running the operation as you are in continuously improving it.

What do you get in return?

At Zeeman, you will work in an environment that is continuously evolving and where you have the opportunity to make a real impact.

We are an employer that takes Corporate Social Responsibility seriously and is Zuinig with its people — meaning we value, support and invest in our employees.

What we offer:

• A gross monthly salary between €4,600 and €5,700, depending on experience
• An attractive 12.5% performance bonus, based on company objectives and individual KPIs
• 24 vacation days
• 8% holiday allowance, paid annually in May
• Free access to an online wellbeing platform
• Free access to an e-learning platform
• The opportunity to participate in a bicycle scheme
• Travel allowance for commuting distances between 10 and 50 kilometres one way
• Pension contributions through the Dutch Retail Pension Fund
• 20% employee discount
• The opportunity to participate in collective health insurance and other collective insurance schemes

About Zeeman

Zeeman TextielSupers B.V. is a fast-growing and dynamic retail organisation with more than 1,300 stores across eight European countries.

Zeeman is characterised by Dutch pragmatism and the culture of a close-knit family business.

We believe in transparency, collaboration and creating a working environment where everyone feels valued and has the opportunity to make a difference.

Je krijgt heel veel vertrouwen vanuit de organisatie en daardoor kan je heel snel ervaring opbouwen