Senior Priority Support Engineer

Snowflake; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Snowflake is seeking a Staff Designated Support Engineer (DSE) based in Dublin or Amsterdam with a hybrid office presence. You will be the trusted technical partner for Priority Support customers, driving case progression while building strong relationships and deep knowledge of customer architectures and business priorities.

In this role you will surface trends, provide actionable insights, and coordinate across Snowflake teams to ensure issues move forward with clarity.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, MIS, or equivalent discipline.
• 8+ years of experience in Technical Support, Customer Success, or similar customer-facing technical role.
• Proven success in managing enterprise customer relationships and acting as a trusted technical advisor.
• Strong communication and writing skills in English, with the ability to simplify complex concepts for technical, non-technical, and executive audiences.
• Experience with Data Warehousing, Database migration, and ETL.
• Experience working with a distributed database i.e., big data and/or MPP (massively parallel processing) databases.
• Advanced SQL expertise, including debugging, query optimization, window functions, and performance tuning.
• Hands-on experience troubleshooting database connectivity and cloud data migrations.

Responsibilities

• Operate as the primary point of contact for assigned customers on service delivery issues.
• Partner with support and account teams to drive the day-to-day progression of support cases, incidents, and escalations for assigned customers.
• Collaborate with the account team and customer to surface insights and enable productive discussions in areas such as performance optimization and architecture.
• Lead root cause analyses and document well-structured RCA reports.
• Establish regular touchpoints with customers to provide technical and executive-level updates.

Skills

Technical Support

Customer Success

SQL

English communication

Problem solving

Cloud fundamentals

Education

Bachelor’s or Master’s degree

Tools

AWS Glue

Azure Data Factory

Informatica

Matillion

Tableau

Fivetran

Job description

Snowflake is seeking a Staff Designated Support Engineer (DSE) based in Dublin or Amsterdam with a hybrid office presence. You will be the trusted technical partner for Priority Support customers, driving case progression while building strong relationships and deep knowledge of customer architectures and business priorities.

In this role you will surface trends, provide actionable insights, and coordinate across Snowflake teams to ensure issues move forward with clarity.