Senior Knowledge Management Lead (Hybrid, Amsterdam)

JP Gray; Amsterdam; Hybrid; EUR 111,000 - 166,000; Full time

Benefits offered by this job

Hybrid working environment

Job summary

JP Gray is seeking a Senior Knowledge Management Specialist in Amsterdam, offering a hybrid, freelance/interim role with a 40-hour workweek. You will lead knowledge management initiatives, collaborate with global teams, and drive improvements in content quality and governance to support AI-enabled knowledge environments.

The role focuses on making knowledge assets more usable, governed, and accessible, with a hands-on approach and strong emphasis on data-driven improvements and stakeholder

Qualifications

• Experience in Knowledge Management or related discipline.
• Proven experience in complex, global organisations.
• Strong stakeholder management and relationship-building skills.
• Ability to translate business requirements into practical knowledge solutions.
• Experience improving content quality, governance and information architecture.
• Fluent written and spoken English.

Responsibilities

• Lead knowledge management initiatives and workstreams that support broader organisational objectives.
• Partner with subject matter experts, content owners and business stakeholders to improve knowledge processes.
• Improve how knowledge is captured, maintained, shared and accessed.
• Develop and strengthen content standards, governance frameworks and quality controls.
• Advise stakeholders on content structure, usability and accessibility best practices.
• Improve knowledge findability, search experience and user adoption.
• Support the implementation and adoption of new knowledge management tools and processes.
• Track performance metrics and use data-driven insights to identify improvement opportunities.
• Promote knowledge-sharing behaviours and collaborative ways of working across teams.
• Contribute to AI-ready knowledge management capabilities and scalable knowledge practices.

Skills

Knowledge Management

Stakeholder management

Content governance

Information architecture

Analytical mindset

Communication skills

English proficiency

Prioritisation

Tools

ServiceNow

Salesforce

Jira

Knowledge Management Platforms

Enterprise Search Solutions

Collaboration & Documentation Tools

Job description

JP Gray is seeking a Senior Knowledge Management Specialist in Amsterdam, offering a hybrid, freelance/interim role with a 40-hour workweek. You will lead knowledge management initiatives, collaborate with global teams, and drive improvements in content quality and governance to support AI-enabled knowledge environments.

The role focuses on making knowledge assets more usable, governed, and accessible, with a hands-on approach and strong emphasis on data-driven improvements and stakeholder