Senior Knowledge Specialist

JP Gray; Amsterdam; Hybrid; EUR 111,000 - 166,000; Full time

Benefits offered by this job

Hybrid working environment

Job summary

JP Gray is seeking a Senior Knowledge Management Specialist in Amsterdam, offering a hybrid, freelance/interim role with a 40-hour workweek. You will lead knowledge management initiatives, collaborate with global teams, and drive improvements in content quality and governance to support AI-enabled knowledge environments.

The role focuses on making knowledge assets more usable, governed, and accessible, with a hands-on approach and strong emphasis on data-driven improvements and stakeholder

Qualifications

• Experience in Knowledge Management or related discipline.
• Proven experience in complex, global organisations.
• Strong stakeholder management and relationship-building skills.
• Ability to translate business requirements into practical knowledge solutions.
• Experience improving content quality, governance and information architecture.
• Fluent written and spoken English.

Responsibilities

• Lead knowledge management initiatives and workstreams that support broader organisational objectives.
• Partner with subject matter experts, content owners and business stakeholders to improve knowledge processes.
• Improve how knowledge is captured, maintained, shared and accessed.
• Develop and strengthen content standards, governance frameworks and quality controls.
• Advise stakeholders on content structure, usability and accessibility best practices.
• Improve knowledge findability, search experience and user adoption.
• Support the implementation and adoption of new knowledge management tools and processes.
• Track performance metrics and use data-driven insights to identify improvement opportunities.
• Promote knowledge-sharing behaviours and collaborative ways of working across teams.
• Contribute to AI-ready knowledge management capabilities and scalable knowledge practices.

Skills

Knowledge Management

Stakeholder management

Content governance

Information architecture

Analytical mindset

Communication skills

English proficiency

Prioritisation

Tools

ServiceNow

Salesforce

Jira

Knowledge Management Platforms

Enterprise Search Solutions

Collaboration & Documentation Tools

Job description

Senior Knowledge Management Specialist

Location: Amsterdam (Hybrid)

Hours: 40 hours per week

Contract: Freelance / Interim

Language: English

About the Role

We are looking for a Senior Knowledge Management Specialist to join a global Commercial Growth & Operations environment. In this position, you will play a key role in improving how knowledge is created, structured, maintained, governed and accessed across international teams. This is a hands‑on individual contributor role suited to an experienced knowledge management professional who thrives in a complex stakeholder landscape and enjoys translating strategy into practical improvements. You will contribute to modern knowledge practices, support AI‑enabled knowledge environments and drive measurable improvements in content quality, usability and adoption.

What You'll Do

• Lead knowledge management initiatives and workstreams that support broader organisational objectives.
• Partner with subject matter experts, content owners and business stakeholders to improve knowledge processes.
• Improve how knowledge is captured, maintained, shared and accessed.
• Develop and strengthen content standards, governance frameworks and quality controls.
• Advise stakeholders on content structure, usability and accessibility best practices.
• Improve knowledge findability, search experience and user adoption.
• Support the implementation and adoption of new knowledge management tools and processes.
• Track performance metrics and use data-driven insights to identify improvement opportunities.
• Promote knowledge-sharing behaviours and collaborative ways of working across teams.
• Contribute to AI-ready knowledge management capabilities and scalable knowledge practices.

What Success Looks Like

• Knowledge assets become easier to maintain, trust and use.
• Governance standards and workflows are consistently adopted.
• Stakeholders are capable of creating and maintaining higher quality knowledge content.
• Improvements are visible through increased adoption, usability and findability.
• New processes and tools are implemented successfully and embedded into daily operations.

What You Bring

• Experience within Knowledge Management, Information Management, Content Governance or a related discipline.
• Proven experience working in complex, fast‑paced or global organisations.
• Strong stakeholder management and relationship‑building skills.
• Ability to translate business requirements into practical knowledge solutions.
• Experience improving content quality, governance and information architecture.
• Strong analytical mindset with experience using performance metrics and insights.
• Excellent communication, facilitation and collaboration skills.
• Strong prioritisation and execution capabilities.
• Fluent written and spoken English.

Nice-to-Have Skills

• Knowledge Governance Frameworks
• Content Operations
• Information Architecture
• Knowledge-Centred Service (KCS)
• Change Adoption Programmes
• Communities of Practice
• Adult Learning Principles
• AI-supported Search and Knowledge Platforms

Systems & Tools

Experience with one or more of the following is advantageous:

• ServiceNow
• Salesforce
• Jira
• Knowledge Management Platforms
• Enterprise Search Solutions
• Collaboration and Documentation Tools

Why Join?

• Opportunity to work in an international and dynamic environment.
• Exposure to global stakeholders and business-critical knowledge initiatives.
• Significant influence on content quality, governance and knowledge adoption.
• Opportunity to work on AI-supported knowledge and search capabilities.
• Collaborative culture focused on continuous improvement.
• Hybrid working environment.