Senior IT Support Engineer — VIP & Onsite Tech Bar

Arcadis; Amersfoort; On-site; EUR 70,000 - 90,000; Full time

Job summary

Arcadis is seeking a Local Service Operations (LSO) Senior Support Engineer for Amsterdam, with a global support footprint. You will be the primary onsite resource in the country, delivering senior technical support and VIP assistance while collaborating with the wider LSO network.

You will lead the Tech Bar services, manage local suppliers, and ensure adherence to global standards. The role requires daily office presence and strong stakeholder engagement in a multinational setting.

Qualifications

• Proven experience delivering senior technical support within a global organisation.
• Extensive experience providing hands‑on end‑user and VIP support.
• Strong customer service and stakeholder management skills.
• Experience working within globally standardised support environments.
• Knowledge of ITIL, Lean, Agile and Dell ProSupport/Dell Direct Services.
• Excellent troubleshooting, communication and problem‑solving skills.
• Ability to work independently while collaborating within local and global teams.
• Experience delivering face‑to‑face, walk‑up support via a Tech Bar or similar user engagement model.

Responsibilities

• Be on site every day - daily office attendance keeps colleagues supported.
• Define and improve LSO practices, owning delivery against KPIs and SLAs.
• Represent LSO in the Digital Locations community, shaping user experience.
• Drive root cause analysis to improve service availability in-country.
• Act as the senior technical expert within the regional LSO team.
• Provide expert guidance to the LSO Manager and regional leadership.
• Instill technical standards and best practices across the local team.
• Coach and develop LSO Engineers I and II in their progression.

Skills

Customer service

VIP support

Troubleshooting

Communication

Independent working

Tools

Windows 11

Microsoft 365

Dell ProSupport

Dell Direct Services

Apple devices

Job description

Arcadis is seeking a Local Service Operations (LSO) Senior Support Engineer for Amsterdam, with a global support footprint. You will be the primary onsite resource in the country, delivering senior technical support and VIP assistance while collaborating with the wider LSO network.

You will lead the Tech Bar services, manage local suppliers, and ensure adherence to global standards. The role requires daily office presence and strong stakeholder engagement in a multinational setting.