Senior Onsite IT Engineer - VIP & Tech Bar Lead

Poutrix; Amsterdam; On-site; EUR 70,000 - 95,000; Full time

Job summary

Arcadis in Amsterdam seeks a Local Service Operations Senior Support Engineer to join the LSO team. You will be the primary onsite resource, delivering high‑quality hardware and user support to executives and colleagues, in a Microsoft Windows/M365 environment.

You will work with global teams, drive improvements, mentor junior engineers, manage incidents, and uphold ITIL-aligned service standards while maintaining strong stakeholder relationships.

Qualifications

• Proven experience delivering senior technical support within a global organisation.
• Extensive experience providing hands-on end-user and VIP support.
• Strong customer service and stakeholder management skills.
• Experience working within globally standardised support environments.
• Knowledge of ITIL, Lean, Agile, and Dell ProSupport/Dell Direct Services.
• Excellent troubleshooting, communication, and problem-solving skills.
• Dutch and English professional working language skills both verbal and written.

Responsibilities

• Be the senior technical authority in country, deputising for the LSO Manager when required.
• Serve as the final technical escalation point in country for complex issues.
• Lead local projects, office moves, fit-outs and refresh programmes.
• Own the endpoint lifecycle plan, including forecasting and asset management.
• Lead delivery of Tech bar services in country, where provided.
• Manage local supplier relationships against agreed standards and contracts.
• Assure local technical standards and builds in line with global practice.
• Advise the LSO Manager on local budgets, resourcing and improvement.
• Be on site every day to maintain full colleague support.
• Define and improve LSO practices, delivering against KPIs and SLAs.
• Represent LSO in the Digital Locations community to improve User Experience.
• Drive root cause analysis to improve in-country service availability.
• Provide expert guidance to regional leadership and the LSO Manager.
• Instill global standard technical practices locally.
• Coach and develop junior engineers; manage induction and training.
• Support workload planning and on-site coverage.

Skills

VIP support

End-user support

Stakeholder management

Troubleshooting

Communication skills

Dutch language

English language

ITIL

Dell ProSupport

Dell Direct Services

Lean

Agile

Tools

ITIL

Dell ProSupport

Dell Direct Services

Lean

Agile

Job description

Arcadis in Amsterdam seeks a Local Service Operations Senior Support Engineer to join the LSO team. You will be the primary onsite resource, delivering high‑quality hardware and user support to executives and colleagues, in a Microsoft Windows/M365 environment.

You will work with global teams, drive improvements, mentor junior engineers, manage incidents, and uphold ITIL-aligned service standards while maintaining strong stakeholder relationships.