Senior Investor Relations Officer

Zedra; Netherlands; A distancia; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Zedra Fund Services is seeking a Senior Investor Relations Officer to lead a global IRO team and deliver outstanding investor service across private equity funds. You will oversee investor servicing, shareholder records, due diligence, and capital calls, distributions, and redemptions.

In this leadership role, you will mentor staff, ensure regulatory compliance, and collaborate with fund managers and clients to drive operational excellence and timely, accurate fund intelligence.

Formación

• Strong oral and written communication skills.
• Fluent in English; additional languages desirable.
• Understanding of Private Equity fund mechanics and lifecycle.
• Ability to supervise and mentor a team.

Responsabilidades

• Oversee investor servicing and maintain shareholder records.
• Review investor transactions and fund onboarding.
• Ensure capital calls, distributions, subscriptions, and redemptions are executed timely.
• Maintain client files for compliance and due diligence.
• Prepare monthly management reports and ensure regulatory compliance.

Conocimientos

Communication skills

Fluent English

Leadership

Attention to detail

Stakeholder management

Excel

Word

Educación

Bachelor’s degree in Business Economics / Business Administration

3-4 years of relevant work experience

Herramientas

PFS system

Financial analytics tools

Descripción del empleo

Join ZEDRA as a Senior Investor Relations Officer and play a key role in delivering an exceptional investor experience across a diverse portfolio of funds. Acting as the primary point of contact for investors, clients, fund managers, and internal stakeholders, you will oversee investor servicing activities, ensure the accurate administration of shareholder records, and support complex fund operations throughout the investor lifecycle.

In this leadership position, you will supervise and mentor a team of Investor Relations Officers, driving high service standards, operational excellence, and regulatory compliance. You will be responsible for reviewing investor transactions, overseeing fund onboarding and transitions, managing client due diligence requirements, and ensuring the timely execution of capital calls, distributions, subscriptions, and redemptions.

This opportunity is ideal for a client-focused fund services professional with strong knowledge of private equity fund operations, excellent stakeholder management skills, and a passion for leading teams in a fast-paced, deadline-driven environment. You will join a collaborative global organisation where professionalism, accountability, and a commitment to exceptional client service are at the heart of everything we do.

Key Accountabilities

• Responsible for the setup of new funds in PFS system for review by Head Investor Relations
• Handle transition of new funds liaising with all related parties
• Handle incoming phone calls, emails and faxes primarily from shareholders consisting of, but not limited to fund prices, performance and fund documents
• in a timely and professional manner.
• Respond to queries from fund accountants and Investment Managers consisting of, but not limited to trades processed in PFS, broker wires, etc.
• Prepare response letters and/or place outbound phone calls to clients on issues of more complicated nature e.g. issues that require in-depth sorting out;
• Creating, maintaining, and continuous monitoring client files for compliance and due diligence purposes;
• Track pending and unresolved requests for resolution purposes of their respective IRO team;
• Sign off on any additions and amendments in the client’s and fund’s data populated in PFS, including but not limited to setup of new series/classes, new wire instructions, address changes, etc.
• Ensure trade is in compliance with Fund Offering Document
• Ensure subscription monies have been received in accordance with the funds rules (PPM) and the AML policies in place
• Ensure proper SWIFT or other similar confirmation has been received for each subscription
• Review payments and instruct on redemption payments;
• Check available balances and request funds to pay redemptions
• Execute redemption and distribution payments
• Review & sign off of trade packages to ensure that all transactions have properly been booked in PFS, completed correctly and all relevant documents have been added to the trade package;
• Check incoming faxes on S:drive against trades booked in PFS;
• Review Board Resolutions and follow up on outstanding items;
• Reconcile relevant balances between PFS and resolve issues
• Approve faxes (confirmations, and statements) and e-mails
• Review and approve E-faxes and e-mails prepared by the IRO
• Customize Fund correspondence templates in PFS
• Review new/revised fund documents
• Review and sign-off of contract notes prepared by the IROs
• Review and sign-off of capital call notices prepared by the IROs
• Review and sign-off of distribution notices prepared by the IROs
• Meet or exceed internal and external quality standards for exceptional customer service
• Prepare monthly report for review by Management
• Ensure adherence to Compliance Regulations
• Any other duties which the organization may require as part of the business of Zedra Fund Services

Knowledge and Experience

Professional and Technical Experience

• Strong oral and written communication skills;
• Fluent in and have excellent knowledge of English;
• Strong sense of responsibility;
• Able to deal with competing pressures;
• Has a broad understanding of Private Equity Fund mechanics, including commitments, capital calls,
• distributions and fund structures;
• Service-minded attitude;
• Professional attitude at all times;
• Excellent organizational and supervisory skills;
• Team player with the ability to successfully work in a fast pace and demanding environment;
• Strong attention to detail and accuracy;
• Must be flexible (no 9-5 mentality) and willing to work overtime and on public holidays as needed;
• Ability to meet strict deadlines;
• Dynamic personality and enthusiastic;
• Ability to set priorities;
• Pro-active attitude and willingness to put forth suggestions for constructive improvement in provision of service;
• Computer literacy is essential, such as MS Excel and MS Word

Personal Attributes

• Client-focused, consistently putting clients at the centre of everything they do.
• Builds strong relationships with clients and strives to exceed expectations.
• Demonstrates flexibility and professionalism when working under time-sensitive deadlines and pressure.
• Possesses excellent prioritisation and time management skills.
• Self-motivated, proactive, and focused on achieving and exceeding targets and goals.
• Supports colleagues and contributes positively to the wider team.
• Demonstrates ZEDRA’s values in all aspects of their work.
• Exhibits strong personal and interpersonal skills.
• Builds and maintains effective relationships with both clients and colleagues.

Language Skills

• The successful candidate will be fluent in English and an understanding of other languages is desirable.

Academic and Professional Qualifications

• Bachelor’s degree in business economics, business administration or a business-related area
• 3-4 years of relevant work experience