Investor Onboarding Officer (Client Services)

Bolder Group; Amsterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

A financial services firm in Amsterdam seeks an Onboarding Officer to support investors in joining a fund. Responsibilities include guiding clients through the onboarding process, ensuring compliance with Customer Due Diligence requirements, and maintaining strong client relationships. The ideal candidate will have a background in client services, excellent communication skills in Dutch and English, and a knack for problem solving. Join a dynamic team and contribute to a vital part of investor services.

Qualifications

• Basic experience in client onboarding or client services.
• Demonstrated problem solving, attention to detail, analytical skills.
• Experience working as part of a team to ensure all work is completed.

Responsibilities

• Serve as point of contact for clients during the investor onboarding process.
• Build and maintain strong relationships with clients.
• Collaborate with internal teams for setup of new investors.
• Support investors with necessary CDD-requirements.

Skills

Client onboarding experience

Problem solving

Attention to detail

Analytical skills

Excellent communication in Dutch

Excellent communication in English

Relationship management

Education

Vocational Education or Bachelor’s degree in Legal, Finance, or related field

Job description

Overview

Onboarding Officers are responsible for servicing the investors in a fund: collective of investors that pool money to make specific investments and benefit from the inherent advantages of working as a group. As Onboarding Officer you will have a challenging but diversified role within a team of Investor Services specialists. You will be supporting the Investor Services team with the onboarding of new investors, ensuring that all Customer Due Diligence (CDD) requirements are met before an investor can participate in a fund. Due to the diversified type of fund clients (hedge funds, real estate, fund of funds, private equity, managed accounts and cryptocurrency) and investor profiles, we are looking for someone who is hands-on and has a can-do mentality.

Responsibilities

• Serve as point of contact for clients during the investor onboarding process and periodical reviews.
• Build and maintain strong relationships with clients, understanding their unique needs and preferences.
• Communicate effectively to manage client expectations and address concerns or inquiries.
• Support with the investor onboarding plan for each client, tailored to their specific policies.
• Collaborate with internal teams to ensure the timely and accurate setup of new investors.
• Appropriately support investors with all necessary CDD-requirements for a smooth onboarding.
• Address any questions or issues that clients may have during the onboarding process.
• Ensure that all necessary compliance documents are completed and signed by investors and saved in Bolder’s DMS.
• Maintain accurate records of client interactions and documentation, keeping client profiles up to date.

Experience & Qualifications

• Some basic experience in client onboarding or client services.
• Vocational Education or Bachelor’s degree in Legal, Finance, or any related field.
• Demonstrated problem solving, attention to detail, analytical and organizational skills.
• Excellent written and oral communications in Dutch and English.
• Excellent relationship management, verbal and written communication skills required.
• Experience working as part of a team to ensure all work is completed.
• Familiarity with Anti-Money Laundering Regulations as well as CDD-requirements.