Senior Infra Engineer: AI-Driven SaaS Tooling

TOPdesk; Delft; On-site; EUR 90,000 - 140,000; Full time

Job summary

TOPdesk is seeking a Senior Infrastructure Engineer to build and maintain the SaaS tooling that powers provisioning, management, and configuration for the entire SaaS platform. You’ll own automation for customer environments, work with the Execution Server, SaaS Tooling Bridge, and Control Panel, and help advance the tooling system in line with the company's technical vision.

You will focus on fixing root causes, writing maintainable code, and integrating AI-native patterns.

Qualifications

• Current, personal practice of AI-native software delivery (Claude Code or equivalent).
• Strong backend development experience in Python related to infrastructure management.
• Confident working with SQL on relational databases.
• Experience with industry standard orchestration tools or durable-execution engines like Temporal, Airflow, n8n, or similar orchestration tool.
• Experience with infrastructure-as-code (Terraform) and configuration management tools (Puppet, Ansible, or similar).
• Experience with cloud infrastructure (regular exposure expected, though this is not a cloud-architecture ownership role).
• Comfortable working in live, evolving systems as well as greenfield projects.
• Strong written communication for documenting processes and collaborating with non-engineering teams.

Responsibilities

• Build and maintain responsive, scalable systems for managing customer environments.
• Orchestrate containerized workloads with Kubernetes, owning the deployment and orchestration layer end to end, not just the application code that calls it.
• Build and maintain the scheduling system for deploying and managing SaaS single- and multi-tenant components, databases, and networking across 12 global datacenters.
• Own architecture, performance, and scaling of SaaS Tooling; extend the bridge between SaaS Tooling and internal platforms to automate operational requests with clear fallback procedures.
• Identify manual, repetitive operational tasks in TOPdesk deployment and engineer automation or self-service solutions.
• Improve the reliability of critical-path tooling: fix bugs, add tests, and strengthen observability to catch failures early.
• Work closely with Hosting, SRE, DevEx, and Observability teams, and product teams, to support feature delivery and operational needs.
• Participate in L2/L3 support, including weekday, weekend, and occasional night on-call rotations, troubleshooting product operations, security operations, and urgent engineering issues.
• Build and maintain a Virtual Appliance build system for on-premises delivery.
• Bring AI-native ways of working, agents, subagents, and shared patterns, into how the team builds and operates tooling.

Skills

AI-native software delivery

Python backend development

SQL relational databases

Kubernetes

Go

Cloud infrastructure

Orchestration tools

Terraform

Ansible

Tools

Claude Code

Terraform

Puppet

Ansible

Docker

Job description

TOPdesk is seeking a Senior Infrastructure Engineer to build and maintain the SaaS tooling that powers provisioning, management, and configuration for the entire SaaS platform. You’ll own automation for customer environments, work with the Execution Server, SaaS Tooling Bridge, and Control Panel, and help advance the tooling system in line with the company's technical vision.

You will focus on fixing root causes, writing maintainable code, and integrating AI-native patterns.