Senior Global Live Ops Leader for Gaming Growth

the hive; Amstelveen; On-site; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Public Transport Coverage €450/month

Lifestyle Wallet €150/month

Growth Wallet €1,200/year

Health Care Allowance €150/month

Birthday/holiday benefits €600/year

Sponsored Lunch in the office

Snacks & Refreshments

Job summary

Pearl Abyss EU B.V. seeks a Senior Operations Manager to lead Live Operations across Europe, coordinating Live-Ops, Community, Localization, Marketing, Product, and PR to scale reach.

You will own operational plans, optimize pipelines across time zones, manage incidents, and drive data-driven improvements with KPIs and post-mortems.

The role offers growth, international travel, and the chance to shape operations for Black Desert, Crimson Desert, and upcoming titles DokeV and PLAN 8.

Qualifications

• 5+ years of experience in live game operations or production.
• Fluent English with strong corporate communication skills.
• Ability to manage stakeholders globally under pressure.
• Deep knowledge of online game live services and deployment pipelines.
• Excellent time management and organizational skills.

Responsibilities

• Directly manage, mentor, and guide a team of Live Operations managers and specialists.
• Lead cross-functional collaboration between Europe and global HQ across time zones.
• Develop and execute live service operation plans and post-mortems.
• Monitor KPIs, identify systemic improvements, and implement solutions.
• Own end-to-end operational projects from inception to completion.
• Serve as escalation point for live-service incidents with rapid resolution.

Skills

Team Leadership

Live Game Operations

Cross-Functional Collaboration

Data-Driven Decision Making

Project Management

English Proficiency

Crisis & Incident Management

Travel Readiness

Education

Bachelor’s degree or equivalent

Tools

JIRA

Confluence

Slack

Google Workspace

Microsoft Office

Job description

Pearl Abyss EU B.V. seeks a Senior Operations Manager to lead Live Operations across Europe, coordinating Live-Ops, Community, Localization, Marketing, Product, and PR to scale reach.

You will own operational plans, optimize pipelines across time zones, manage incidents, and drive data-driven improvements with KPIs and post-mortems.

The role offers growth, international travel, and the chance to shape operations for Black Desert, Crimson Desert, and upcoming titles DokeV and PLAN 8.