Senior Field Service Engineer – Servers & GPUs (Hybrid)

Super Micro Computer Spain, S.L.; 's-Hertogenbosch; On-site; EUR 65,000 - 90,000; Full time

Job summary

Super Micro Computer is seeking a Sr. Service Engineer to handle complex, non-standard service cases, collaborate with product managers, and produce detailed SOPs and knowledge base documentation.

The role requires on-site and remote troubleshooting in enterprise environments, driving customer satisfaction by meeting SLA requirements. Travel to customer sites for training and issue resolution is expected, with opportunities to develop training materials and SOPs.

Qualifications

• On-site and remote troubleshooting of Supermicro equipment in enterprise environments.
• Drive customer satisfaction through service excellence and SLA adherence.
• Lead preventive maintenance actions and manage repair/parts cycle times.

Responsibilities

• Handle complex, non-standard service cases and collaborate with product managers.
• Produce SOPs and knowledge base documentation.
• Provide 2nd line support to resellers/distributors.
• Work with TAM, Service Manager, and PM to define service programs.
• Run tests and simulations to support problem-solving.
• Travel to customer sites to train or resolve issues.
• Train new service engineers.
• Manage day-to-day tickets on the SMC Service Portal.

Skills

On-site Troubleshooting

Remote Troubleshooting

Customer Satisfaction

Preventive Maintenance

Repair & Parts Cycle

Escalation Management

2nd Line Support

Service Programs Definition

Fault Triage Knowledge

Training Materials

Tests & Simulations

Field Travel

Train Junior Engineers

Problem Solving Autonomy

Time Management

Ticket Management

Quality Reports

Servers & Networking

Job description

Super Micro Computer is seeking a Sr. Service Engineer to handle complex, non-standard service cases, collaborate with product managers, and produce detailed SOPs and knowledge base documentation.

The role requires on-site and remote troubleshooting in enterprise environments, driving customer satisfaction by meeting SLA requirements. Travel to customer sites for training and issue resolution is expected, with opportunities to develop training materials and SOPs.