Senior Field Service Engineer – Industrial Automation & Substations

Hitachi Automotive Systems Americas, Inc.; Rotterdam; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Hitachi Energy The Netherlands B.V. is seeking a Senior Service Engineer to deliver high-quality service solutions across the full lifecycle of installed systems.

The role requires strong autonomy, advanced technical expertise, and a customer-focused approach to ensure safe and reliable operation of assets. The ideal candidate has extensive hands-on field experience in industrial electrical and automation environments, with a proven ability to troubleshoot complex installations, manage on-site

Qualifications

• 5–10 years of hands-on field service experience in industrial, electrical, automation, or power systems environments.
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities.
• Background in customer-facing roles, working independently on-site and managing technical responsibility.
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable.

Responsibilities

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on-site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with Health & Safety procedures, contractual requirements, and regulatory standards.
• Provide input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain for efficient execution.
• Maintain strong customer relationships and high satisfaction levels.

Skills

Field service

Electrical systems

Automation

Customer-facing

On-site travel

Team coordination

Tools

PLC

DCS

SCADA

Electrical diagrams

Job description

Hitachi Energy The Netherlands B.V. is seeking a Senior Service Engineer to deliver high-quality service solutions across the full lifecycle of installed systems.

The role requires strong autonomy, advanced technical expertise, and a customer-focused approach to ensure safe and reliable operation of assets. The ideal candidate has extensive hands-on field experience in industrial electrical and automation environments, with a proven ability to troubleshoot complex installations, manage on-site