Service Engineer

Hitachi Automotive Systems Americas, Inc.; Rotterdam; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Hitachi Energy The Netherlands B.V. is seeking a Senior Service Engineer to deliver high-quality service solutions across the full lifecycle of installed systems.

The role requires strong autonomy, advanced technical expertise, and a customer-focused approach to ensure safe and reliable operation of assets. The ideal candidate has extensive hands-on field experience in industrial electrical and automation environments, with a proven ability to troubleshoot complex installations, manage on-site

Qualifications

• 5–10 years of hands-on field service experience in industrial, electrical, automation, or power systems environments.
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities.
• Background in customer-facing roles, working independently on-site and managing technical responsibility.
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable.

Responsibilities

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on-site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with Health & Safety procedures, contractual requirements, and regulatory standards.
• Provide input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain for efficient execution.
• Maintain strong customer relationships and high satisfaction levels.

Skills

Field service

Electrical systems

Automation

Customer-facing

On-site travel

Team coordination

Tools

PLC

DCS

SCADA

Electrical diagrams

Job description

Location: Rotterdam, South Holland, Netherlands
Job ID: R0129430
Date Posted: 2026-06-24
Company Name: HITACHI ENERGY THE NETHERLANDS B.V.
Profession (Job Category): Engineering & Science
Job Schedule: Full time
Remote: No

Senior Service Engineer

The opportunity

The Senior Service Engineer is a key technical specialist responsible for delivering high-quality service solutions to customers throughout the full lifecycle of installed systems and equipment. The role combines advanced technical expertise with strong customer focus to ensure safe, reliable, and efficient operation of assets, while contributing to customer satisfaction. The Senior Service Engineer operates with a high degree of autonomy, supports complex service activities, and acts as a technical reference for customers, colleagues, and cross-functional teams.

What you will do

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on-site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
• Provide technical input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.

Your background

• 5-10 years of hands-on field service experience in industrial, electrical, automation, or power systems environments
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities
• Background in customer-facing roles, working independently on-site and managing technical responsibility
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable
• Strong knowledge of one or more of the following, depending on the business area: Automation and control systems (PLC, DCS, SCADA), Protection and control systems, communication networks
• In depth knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial.
• Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation
• Willingness to travel frequently and work on customer sites, including occasional on-call or outage support

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability.

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Hitachi brings together the world’s greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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