Senior Enterprise AI & CX Executive

genesys; Amsterdam; On-site; EUR 120,000 - 160,000; Full time

Job summary

Genesys in Amsterdam seeks an experienced Senior Account Executive to own a defined portfolio of enterprise accounts in the Netherlands, expanding within strategic customers and creating new opportunities.

You will build executive relationships with senior decision-makers on customer experience, AI and digital transformation initiatives, orchestrating internal resources and guiding complex sales cycles to successful closures.

Responsibilities

• Develop strong account strategies identifying customer priorities, whitespace and long-term growth opportunities.
• Create and maintain a healthy pipeline through account development, executive engagement, partners, BDRs, Marketing and industry networks.
• Build trusted relationships with senior business and technology leaders, including C-level stakeholders.
• Lead complex enterprise sales cycles from early discovery and business case development through negotiation and closure.
• Understand the customer's business before proposing technology, connecting Genesys capabilities to measurable outcomes.
• Work closely with Solution Consulting, Customer Success, Marketing, Business Development, Professional Services and our partner ecosystem.
• Orchestrate internal resources around the customer rather than simply managing a sales transaction.
• Develop opportunities around AI, customer experience transformation, digital engagement, workforce engagement and experience orchestration.
• Maintain disciplined opportunity management, forecasting and CRM hygiene.
• Negotiate commercially sound agreements while protecting both the customer relationship and the long‑term value of the business.
• Take ownership when things become difficult. Enterprise transformation rarely follows a straight line, and we expect our Account Executives to remain engaged when customers need us most.
• Represent Genesys at executive meetings, customer events, industry forums and partner engagements.
• Consistently deliver against revenue, pipeline and strategic account‑development objectives.
• Operate with considerable autonomy; you understand your territory and take responsibility for moving the business forward.

Job description

Genesys in Amsterdam seeks an experienced Senior Account Executive to own a defined portfolio of enterprise accounts in the Netherlands, expanding within strategic customers and creating new opportunities.

You will build executive relationships with senior decision-makers on customer experience, AI and digital transformation initiatives, orchestrating internal resources and guiding complex sales cycles to successful closures.