Senior Account Executive, Enterprise

genesys; Amsterdam; On-site; EUR 120,000 - 160,000; Full time

Job summary

Genesys in Amsterdam seeks an experienced Senior Account Executive to own a defined portfolio of enterprise accounts in the Netherlands, expanding within strategic customers and creating new opportunities.

You will build executive relationships with senior decision-makers on customer experience, AI and digital transformation initiatives, orchestrating internal resources and guiding complex sales cycles to successful closures.

Responsibilities

• Develop strong account strategies identifying customer priorities, whitespace and long-term growth opportunities.
• Create and maintain a healthy pipeline through account development, executive engagement, partners, BDRs, Marketing and industry networks.
• Build trusted relationships with senior business and technology leaders, including C-level stakeholders.
• Lead complex enterprise sales cycles from early discovery and business case development through negotiation and closure.
• Understand the customer's business before proposing technology, connecting Genesys capabilities to measurable outcomes.
• Work closely with Solution Consulting, Customer Success, Marketing, Business Development, Professional Services and our partner ecosystem.
• Orchestrate internal resources around the customer rather than simply managing a sales transaction.
• Develop opportunities around AI, customer experience transformation, digital engagement, workforce engagement and experience orchestration.
• Maintain disciplined opportunity management, forecasting and CRM hygiene.
• Negotiate commercially sound agreements while protecting both the customer relationship and the long‑term value of the business.
• Take ownership when things become difficult. Enterprise transformation rarely follows a straight line, and we expect our Account Executives to remain engaged when customers need us most.
• Represent Genesys at executive meetings, customer events, industry forums and partner engagements.
• Consistently deliver against revenue, pipeline and strategic account‑development objectives.
• Operate with considerable autonomy; you understand your territory and take responsibility for moving the business forward.

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

Role: Senior Account Executive – Enterprise, Netherlands

Location:Amsterdam, Netherlands
Team:Enterprise Sales
Reports to:Regional Sales Director / Front Line Sales Manager

The opportunity

Genesys works with a substantial portfolio of customers across the Netherlands, including many of the country’s best-known brands and organizations. These customers rely on our technology to manage some of the most critical interactions they have with their own customers and employees. That makes this role commercially exciting, but it also comes with real responsibility.

We are looking for a Senior Account Executive who combines ambition with credibility. Someone who builds trust, creates pipeline, develops executive relationships and closes complex enterprise opportunities — but who also understands that in our business, you need to walk your talk.

When we make commitments to customers, those commitments matter. Our technology can sit at the heart of customer service operations supporting thousands or even millions of consumer interactions. Overpromising, avoiding difficult conversations or failing to follow through can have a significant impact on our customers — and on the customers they serve.

For that reason, we are looking for someone who is commercially driven, accountable, transparent and trusted by both customers and colleagues. You will take responsibility for a portfolio of established and prospective enterprise customers in the Netherlands, working with recognizable brands and senior decision-makers on customer experience, AI and digital transformation initiatives.

What you will do

You will own and develop a defined portfolio of enterprise accounts, combining expansion within existing strategic customers with the creation of new business opportunities.

• Develop strong account strategies that identify customer priorities, whitespace and long-term growth opportunities.
• Create and maintain a healthy pipeline through your own account development, executive engagement, partners, BDRs, Marketing and industry networks.
• Build trusted relationships with senior business and technology leaders, including C-level stakeholders.
• Lead complex enterprise sales cycles from early discovery and business case development through negotiation and closure.
• Understand the customer's business before proposing technology, connecting Genesys capabilities to measurable financial, operational and customer‑experience outcomes.
• Work closely with Solution Consulting, Customer Success, Marketing, Business Development, Professional Services and our partner ecosystem.
• Orchestrate internal resources around the customer rather than simply managing a sales transaction.
• Develop opportunities around AI, customer experience transformation, digital engagement, workforce engagement and experience orchestration.
• Maintain disciplined opportunity management, forecasting and CRM hygiene.
• Negotiate commercially sound agreements while protecting both the customer relationship and the long‑term value of the business.
• Take ownership when things become difficult. Enterprise transformation rarely follows a straight line, and we expect our Account Executives to remain engaged when customers need us most.
• Represent Genesys at executive meetings, customer events, industry forums and partner engagements.
• Consistently deliver against revenue, pipeline and strategic account‑development objectives.

The person we are looking for

We are looking for someone who can operate with considerable autonomy. You don't need to be managed through every step of an opportunity. You understand your territory, know where your pipeline will come from and take responsibility for moving the business forward.

Just as importantly, you are