Strategic Services Engagement Director

Genesys; Amsterdam; Hybrid; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Paid volunteer time

Wellbeing resources

Mentorship programs

Job summary

Genesys is seeking a Senior Services Engagement Director based in Amsterdam to lead complex Professional Services initiatives. This role is essential in shaping services opportunities and interacting with key stakeholders to drive customer success and operational efficiency.

The ideal candidate will possess strong commercial acumen with an emphasis on relationship management. Candidates must be fluent in both English and Dutch, and have prior experience in enterprise SaaS services. A flexible, hybrid work setup is provided to adapt to business needs, ensuring a balance between onsite and remote work.

Qualifications

• 8–12 years’ experience in a professional services commercial role.
• Proven track record of closing complex services deals.
• Ability to lead cross-functional teams.

Responsibilities

• Identify, qualify, scope, and close Professional Services opportunities.
• Own the services commercial plan for accounts.
• Maintain pipeline hygiene and forecast accuracy.

Skills

Fluent in English and Dutch

Financial acumen

Cross-functional leadership

Excellent written and verbal communication

Interpersonal skills

Project delivery leadership

Education

Bachelor's degree

MBA or Master’s degree

Tools

Salesforce (SFDC)

Excel

PowerPoint

Job description

Genesys is seeking a Senior Services Engagement Director based in Amsterdam to lead complex Professional Services initiatives. This role is essential in shaping services opportunities and interacting with key stakeholders to drive customer success and operational efficiency.

The ideal candidate will possess strong commercial acumen with an emphasis on relationship management. Candidates must be fluent in both English and Dutch, and have prior experience in enterprise SaaS services. A flexible, hybrid work setup is provided to adapt to business needs, ensuring a balance between onsite and remote work.