Senior Account Executive, Enterprise

8335 Netherlands International - Genesys International B.V.; Amsterdam; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Genesys in the Netherlands seeks a Senior Account Executive – Enterprise to own and grow a defined portfolio of major enterprise accounts. You will develop account strategies, manage complex sales cycles and build executive-level relationships across customer organisations.

This role spans AI-driven customer experiences, digital transformation and collaboration with partners in a matrix environment. You will lead opportunities, forecast with rigor, and deliver measurable business outcomes for

Formación

• Several years of quota-bearing B2B software sales experience.
• Proven track record of developing and closing enterprise opportunities.
• Experience managing complex, multi-stakeholder sales processes.
• Ability to engage credibly with business executives and technology leaders.
• Strong discovery skills and translating business challenges into measurable outcomes.
• Experience developing strategic account plans and creating pipeline.

Responsabilidades

• Own and develop a defined portfolio of enterprise accounts, expanding within existing strategic customers while creating new opportunities.
• Develop account strategies identifying customer priorities, whitespace and long-term growth.
• Maintain a healthy pipeline through executive engagement, partners, BDRs, marketing and networks.
• Build trusted relationships with senior business and technology leaders, including C-level stakeholders.
• Lead complex enterprise sales cycles from discovery through negotiation and closure.
• Connect Genesys capabilities to measurable financial, operational and customer-experience outcomes.
• Collaborate with Solution Consulting, Customer Success, Marketing and our partner ecosystem.
• Orchestrate internal resources around the customer, not just a sales transaction.
• Drive opportunities around AI, CX transformation, and digital engagement.
• Maintain disciplined opportunity management, forecasting and CRM hygiene.
• Negotiate sound agreements protecting relationships and long-term value.
• Represent Genesys at executive meetings, events and partner engagements.
• Deliver against revenue, pipeline and account-development objectives.

Conocimientos

Quota-carrying B2B sales

Enterprise software experience

Dutch & English fluency

Stakeholder management

Forecasting & CRM

Descripción del empleo

Role

Senior Account Executive – Enterprise

Location & Team

Netherlands, Amsterdam, Netherlands.

Team: Enterprise Sales. Reports to: Regional Sales Director / Front Line Sales Manager.

About the role

Be the one building AI‑powered experiences where they matter most. At Genesys, we help organisations create better customer experiences through AI‑powered experience orchestration. Our platform connects people, systems, data and AI to help organisations deliver more personalised service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organisations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

The opportunity: Genesys works with a substantial portfolio of customers across the Netherlands, including many of the country’s best‑known brands and organisations. These customers rely on our technology to manage some of the most critical interactions they have with their own customers and employees. That makes this role commercially exciting, but it also comes with real responsibility. We are looking for a Senior Account Executive who combines ambition with credibility. Someone who builds trust, creates pipeline, develops executive relationships and closes complex enterprise opportunities — but who also understands that in our business, you need to walk your talk.

When we make commitments to customers, those commitments matter. Our technology can sit at the heart of customer service operations supporting thousands or even millions of consumer interactions. Overpromising, avoiding difficult conversations or failing to follow through can have a significant impact on our customers — and on the customers they serve. For that reason, we are looking for someone who is commercially driven, accountable, transparent and trusted by both customers and colleagues.

You will take responsibility for a portfolio of established and prospective enterprise customers in the Netherlands, working with recognisable brands and senior decision‑makers on customer experience, AI and digital transformation initiatives.

What you will do

You will own and develop a defined portfolio of enterprise accounts, combining expansion within existing strategic customers with the creation of new business opportunities. You will:

• Develop strong account strategies that identify customer priorities, whitespace and long‑term growth opportunities.
• Create and maintain a healthy pipeline through your own account development, executive engagement, partners, BDRs, Marketing and industry networks.
• Build trusted relationships with senior business and technology leaders, including C‑level stakeholders.
• Lead complex enterprise sales cycles from early discovery and business case development through negotiation and closure.
• Understand the customer’s business before proposing technology, connecting Genesys capabilities to measurable financial, operational and customer‑experience outcomes.
• Work closely with Solution Consulting, Customer Success, Marketing, Business Development, Professional Services and our partner ecosystem.
• Orchestrate internal resources around the customer rather than simply managing a sales transaction.
• Develop opportunities around AI, customer experience transformation, digital engagement, workforce engagement and experience orchestration.
• Maintain disciplined opportunity management, forecasting and CRM hygiene.
• Negotiate commercially sound agreements while protecting both the customer relationship and the long‑term value of the business.
• Take ownership when things become difficult.
• Represent Genesys at executive meetings, customer events, industry forums and partner engagements.
• Consistently deliver against revenue, pipeline and strategic account‑development objectives.

The person we are looking for

We are looking for someone who can operate with considerable autonomy. You don’t need to be managed through every step of an opportunity. You understand your territory, know where your pipeline will come from and take responsibility for moving the business forward. Just as importantly, you are someone whose colleagues and customers can rely on. You communicate risks early, build forecasts grounded in evidence, and set realistic commitments with stakeholders.

What you bring

• Several years of successful quota‑carrying B2B sales experience within enterprise software, SaaS, cloud, CX or another complex technology environment.
• A demonstrated track record of developing and closing significant opportunities.
• Experience managing complex, multi‑stakeholder enterprise sales processes.
• The ability to engage credibly with both business executives and technology leaders.
• Strong discovery skills and the ability to translate business challenges into measurable outcomes.
• Experience developing strategic account plans and creating pipeline rather than relying solely on inbound opportunities.
• Strong commercial judgement and negotiation skills.
• Confidence working with partners and navigating a broader ecosystem around strategic customers.
• Discipline around forecasting, opportunity qualification and CRM management.
• The ability to work effectively across an international and matrixed organisation.
• Fluency in Dutch and English.

What will make you stand out

• Customer Experience / CX
• Contact Center as a Service / CCaaS
• Artificial Intelligence
• Digital transformation
• Enterprise SaaS
• Workforce Engagement
• CRM or adjacent enterprise platforms
• Value‑based or outcome‑based selling
• MEDDPICC or similar enterprise sales methodologies
• Strategic selling through partners and alliances

Why join us

This is not a territory where you start with a blank sheet of paper. You will work in a market where Genesys already has a significant customer footprint and long‑standing relationships with major Dutch organisations and internationally recognised brands. That gives you the opportunity to combine strategic account expansion, AI‑driven transformation and new business development within some of the most interesting organisations in the Netherlands. You will also work alongside experienced Solution Consultants, Customer Success teams, BDRs, Marketing specialists and a strong ecosystem of technology and implementation partners.

We give people room to operate, make decisions and take ownership. In return, we expect accountability. We expect ownership and accountability: you stand behind your decisions, follow through on commitments and focus on solutions when challenges arise. Bring curiosity, judgment, energy and credibility — and build something meaningful with our customers.

Company culture & benefits

• 150+ new AI features were released in the last fiscal year.
• A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future‑ready skills through mentorship, learning programmes, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programmes for employees and their families.
• Recognised globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Equality and diversity

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI‑powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.