Senior Digital Solutions & Customer Experience Lead

VTTI; Rotterdam; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work environment

Autonomy and accountability

Job summary

A global energy infrastructure company in Rotterdam is seeking a Customer Solutions & Optimization Lead to drive the development of digital solutions enhancing customer experience and operational efficiency. This role requires strong customer service skills, project management experience, and a background in process optimization. Candidates with fluency in English and a relevant degree are preferred. The position offers competitive compensation and a chance to shape customer interactions through technology.

Qualifications

• 5+ years of relevant experience in a similar role.
• Certifications in Digital Transformation, Lean, Six Sigma, or related fields are a plus.
• Fluent in English; Dutch language skills are an advantage.

Responsibilities

• Design and implement customer-centric digital solutions.
• Serve as Product Owner for customer portal.
• Drive Customer Connectivity initiatives.

Skills

Customer solutions & digital platforms

Project management

Process optimization

Digital/data fluency

Education

Bachelor’s or Master degree in Business Administration, Information Systems, Supply Chain/Logistics

Job description

A global energy infrastructure company in Rotterdam is seeking a Customer Solutions & Optimization Lead to drive the development of digital solutions enhancing customer experience and operational efficiency. This role requires strong customer service skills, project management experience, and a background in process optimization. Candidates with fluency in English and a relevant degree are preferred. The position offers competitive compensation and a chance to shape customer interactions through technology.