Senior Customer Quality Excellence Partner

dsm-firmenich; Delft; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Great team culture

Science-led company

Growth opportunities

Sustainability embedded

Job summary

DSM-Firmenich in Delft, Netherlands is seeking a Senior/Coordinator Customer Quality Excellence to be a key quality partner for customers and internal teams, ensuring timely and accurate support for customer quality-related inquiries and quality deviations.

You will drive process improvements, collaborate across functions and countries, and promote operational excellence to deliver superior service value across all customer segments.

Qualifications

• MSc – BSc level or equivalent (chemistry, food technology, microbiology or similar).
• Several years (operational) Quality Assurance experience in the Food industry (manufacturing or business) with proven customer interaction.
• High customer focus and strong stakeholder service orientation and mindset.
• A strong sense of accountability – you take initiative, speak up, and see things through.
• You have a collaborative spirit – you’re at your best when working across teams, functions and countries.
• Good level of written and oral communication skills in English (and preferably Spanish)

Responsibilities

• Act as the quality key-contact for our customers and internal business partners and be the customers quality voice in the organization.
• Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs.
• Support and ensure good complaint handling processes to fulfill customer expectations.
• Ensure a timely and correct response to customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.).
• Seek opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires.
• Provide operational support within projects, our internal sales functions in QA related topics and support our sales and marketing to implement new products and services.

Skills

Customer focus

Stakeholder service

English communication

Collaborative spirit

Education

MSc/BSc level or equivalent

Job description

DSM-Firmenich in Delft, Netherlands is seeking a Senior/Coordinator Customer Quality Excellence to be a key quality partner for customers and internal teams, ensuring timely and accurate support for customer quality-related inquiries and quality deviations.

You will drive process improvements, collaborate across functions and countries, and promote operational excellence to deliver superior service value across all customer segments.