Entry-Level Customer Quality Specialist

ADM; Amsterdam; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

ADM in Amsterdam is seeking an entry level Customer Quality Specialist to liaise with customers on standard documentation for quality and food safety, supporting commercial, sales, customer service and production teams. You will manage requests via Salesforce and customer portals, prepare questionnaires, and coordinate with BU contacts.

The role reports to the EMEA Customer Quality Manager at ADM Specialty Ingredients.

Qualifications

• Bachelor’s degree in Food Quality/Technology or related field; Master’s in Food Quality Management/Technology is a plus.
• Minimum 2 years of experience in a Food & Feed quality factory environment or technical customer service.
• Advanced English; Dutch or other European languages are a strong advantage.

Responsibilities

• Liaise between ADM and customers on standard quality and food safety documentation requests.
• Handle incoming quality requests via Salesforce and customer portals with accuracy and timely follow-up.
• Prepare standard quality questionnaires and technical inquiries; maintain action item tracking.

Education

Bachelor in Food Quality/Technology

Master in Food Quality Management/Technology

Tools

Salesforce

Customer portals

Job description

ADM in Amsterdam is seeking an entry level Customer Quality Specialist to liaise with customers on standard documentation for quality and food safety, supporting commercial, sales, customer service and production teams. You will manage requests via Salesforce and customer portals, prepare questionnaires, and coordinate with BU contacts.

The role reports to the EMEA Customer Quality Manager at ADM Specialty Ingredients.