Senior Customer Ops Architect — AI & Automation

Shine; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Two remote days per week

Career growth

Job summary

Shine, the global fintech operator, is seeking a Senior Customer Operations Manager to design and own our end-to-end customer service stack. You will configure tools, optimize processes, and drive measurable improvements with automation and AI, in a fast-growing SaaS environment.

Based in Europe (Paris/Amsterdam/Berlin/Copenhagen) with two remote days per week, you will collaborate with Global Service Operations to deliver scalable, data-driven customer service that supports millions of small

Qualifications

• 5+ years in Customer or Support Operations or related CRM roles.

Responsibilities

• Design and build the customer service ecosystem with scalable tools.
• Lead end-to-end improvement projects across teams.
• Define metrics and build reporting for performance and needs.
• Apply AI to automate workflows and scale operations.

Skills

Customer ops

CRM tools

Automation

AI tools

English fluency

Cross-functional

Tools

Intercom

ServiceNow

Aircall

Genesys

Job description

Shine, the global fintech operator, is seeking a Senior Customer Operations Manager to design and own our end-to-end customer service stack. You will configure tools, optimize processes, and drive measurable improvements with automation and AI, in a fast-growing SaaS environment.

Based in Europe (Paris/Amsterdam/Berlin/Copenhagen) with two remote days per week, you will collaborate with Global Service Operations to deliver scalable, data-driven customer service that supports millions of small