Senior Belgium Debt Collection Specialist (AI-Driven)

PAIR Finance; Amsterdam; À distance; EUR 60 000 - 85 000; Plein temps

Description du poste

At PAIR Finance, we're transforming debt collection across Europe with AI-powered technology and human expertise. We're looking for a senior specialist to lead our Belgium collections operations – not as a manager, but as the go-to expert who owns quality, identifies gaps, and elevates the entire team.

We're seeking a Senior Debt Collection Specialist (f/m/d) with a focus on ouroperations in Belgium. You'll be hands‑on with debtor interactions and case management, while also driving continuous improvement, optimizing processes, and ensuring our team operates at the highest standards - all grounded in deep knowledge of Belgian debt collection law and regulations.

Your Responsibilities:

• Be the go-to expert for all Belgium debt collection matters - you're deeply familiar with Belgian collection law, regulatory requirements, and procedural nuances. You maintain this expertise by staying continuously updated on legal changes and ensuring the team benefits from your knowledge.
• Communicate confidently with consumers (B2C), clients (B2B) and third parties via phone, email, chat, and letter, providing solution-oriented and professional support.
• Handle complex legal inquiries, disputes, and complaints from authorities with expertise and composure - including requests from debt counseling agencies, legal claims, court matters, and serving as the knowledgeable point of contact for bailiffs and court-related proceedings on Belgium cases.
• Act as the primary interface between our team and our external service provider - coordinating case management, clarifying legal requirements, and ensuring seamless execution of collection activities.
• Process cases efficiently and maintain up‑to‑date, accurate records in our CRM systems while ensuring regulatory compliance.
• Identify and address process gaps, gather client and customer feedback, and drive continuous improvements in our Belgium‑specific procedures and service quality.

What we're looking for:

Must‑Haves

• 3-5 years of experience in customer service with a focus on receivables management and debt collection in the Belgian market.
• Proactive, solution‑oriented person with strong communication skills across all levels and channels - you take initiative and keep stakeholders informed.
• Business‑fluent communication in Dutch, French and English (written and spoken).
• Completed MBO level 4 education or equivalent EQF niveau 3 or 4 (EU‑Qualification).
• Passion for contributing to fast‑paced environments and a genuine drive to continuously improve processes and standards.
• Good MS Office skills - you work comfortably with Word, Excel, and Outlook.

Nice‑to‑Haves

• Passion for AI and new technologies - you're curious and open to working with AI‑driven tools to enhance efficiency and service quality
• A completed NVI basis or NVI problematische schulden is a plus
• Prior experience in working with international service providers (1st line)

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity - these aren't just words to us. They're how we work. If they resonate with you, we'd love to hear from you.

Our offer for you:

• Flexible working hours, fully remotely within the Netherlands, plus 28 vacation days to support a healthy work‑life balance.
• Competitive salary that rewards your strong performance, along with a comprehensive pension plan.
• Exciting and diverse responsibilities that offer a steep learning curve and continuous growth.
• Personalized development opportunities combined with a transparent and supportive feedback culture to help you thrive.
• Join an international team of skilled professionals and industry experts, creating an inspiring and collaborative network.
• Regular team events and biannual parties in Berlin, Germany where our HQ is to foster a strong connection and celebrate our shared success.

Our Interview Process:

• First online interview with Jasmin (Talent Acquisition Specialist) - approx. 30-45 minutes
• We'll get to know you, your motivation and your background, and you'll gain initial insights into PAIR Finance and the position.
• Second online interview with Daniel (Team Lead Collections NL) - approx. 60 minutes
• We'll dive deeper into your experience and the role. This is your chance to learn more about the responsibilities, challenges, and the team.
• Third online interview with Zoe (Business Development Manager) - approx. 45 minutes
• in French, Zoe is our expert for the Belgian market and will explore your knowledge and regulatory landscape in more depth.

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, feel free to reach out via email ([e-mail]) - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal‑opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com