Senior AI & Automation Engineer - End User Services

Maandag; Netherlands; Remote; EUR 90,000 - 140,000; Full time

Job summary

Maandag Nordic is seeking a Senior AI & Automation Engineer to lead AI-driven automation across End User Services within a large international organization. The role focuses on proactive remediation, proactive workflows, and enterprise integration using Microsoft 365, Intune, Entra ID, and Azure OpenAI, with Copilot Studio and MCP tooling.

Remote work within the EU is supported, with a strong emphasis on security and governance.

Qualifications

• Around 10+ years of experience within End User Services, EUC, Workplace, Service Desk, endpoint or platform engineering.

Responsibilities

• Building AI-powered self-service and automation for workplace and Service Desk processes
• Developing Copilot and agent-based solutions for employee support
• Automating endpoint provisioning, configuration, application delivery and remediation
• Creating proactive and zero-touch workflows that identify and resolve issues before they become support tickets
• Integrating workplace platforms and enterprise systems through APIs and orchestration
• Taking AI and automation solutions from POC through testing and into production

Skills

End User Services

Automation

PowerShell

Python

REST APIs

ServiceNow

AI / Generative AI

Copilot Studio

Azure OpenAI

Microsoft 365

Intune

Entra ID

Security & governance

Tools

ServiceNow

Citrix

Ansible

Terraform

PowerShell

Copilot Studio

Azure OpenAI

Power Platform

Job description

About the Position

Start: As soon as possibleDuration: Full time until 2027-12-31Location: Remote, within EU

We are looking for a Senior AI & Automation Engineer - End User Services for an exciting assignment within a large international organization. This is a senior and hands-on role combining AI, Automation, End User Services and modern workplace technologies, with a strong focus on creating smarter and more proactive IT services.

The assignment is part of a broader journey towards an AI-enabled and zero-touch workplace, where automation and intelligent self-service increasingly replace repetitive Service Desk activities. You will help build solutions that improve the employee experience while reducing manual work and enabling IT support to operate more efficiently at scale.

About the Role In this assignment, you will design and develop AI-driven automation across workplace services, endpoint management and Service Desk operations. You will work with areas such as device provisioning, application delivery, access management, troubleshooting and proactive remediation.

An important part of the role is developing AI assistants and agent-based solutions that can understand user needs, retrieve relevant information and securely perform approved actions across enterprise systems.

You will work with modern concepts such as Generative AI, Agentic AI, RAG, Copilot Studio and MCP, while ensuring that solutions are secure, reliable and suitable for a large enterprise environment.

Your responsibilities will include:

• Building AI-powered self-service and automation for workplace and Service Desk processes
• Developing Copilot and agent-based solutions for employee support
• Automating endpoint provisioning, configuration, application delivery and remediation
• Creating proactive and zero-touch workflows that identify and resolve issues before they become support tickets
• Integrating workplace platforms and enterprise systems through APIs and orchestration
• Taking AI and automation solutions from POC through testing and into production

Technical EnvironmentThe assignment is primarily based around the Microsoft workplace and Azure ecosystem, including Microsoft 365, Intune, Windows Autopilot, Entra ID and Defender for Endpoint. You will also work with technologies such as Microsoft Copilot, Copilot Studio, Azure OpenAI and Power Platform.

Automation and integrations may involve ServiceNow, Citrix and Ansible, together with PowerShell, Python, APIs and event-driven workflows.

You will also work with modern approaches within Digital Employee Experience (DEX) and AIOps, using endpoint and service telemetry to identify issues, automate remediation and continuously improve the employee experience.

Job Requirements

Requirements

You should have:

• Around 10+ years of experience within End User Services, EUC, Workplace, Service Desk, endpoint or platform engineering
• Strong hands‑on experience automating workplace operations in large‑scale environments
• Experience with Microsoft 365, Intune and Entra ID
• Strong scripting and automation skills using PowerShell and/or Python
• Experience integrating platforms through REST APIs, workflows and orchestration
• Experience with ServiceNow and modern ITSM processes
• Practical experience with AI, Generative AI, Copilot or agent‑based solutions
• Experience taking automation or AI solutions from concept or POC into stable production environments
• Experience with Copilot Studio, Azure OpenAI, Citrix, Ansible, Terraform, Power Platform, DEX platforms or AIOps is considered highly valuable.

About You

You are a senior technical professional who enjoys improving how technology works for its users. You are comfortable combining hands‑on engineering with architecture and can take ownership of solutions throughout their lifecycle, from initial idea and development to integration and production.

You are interested in how AI can transform workplace services beyond traditional ticket‑based support and enjoy finding opportunities where intelligent automation can remove unnecessary manual work.

At the same time, you understand the importance of security, governance and controlled automation in a large enterprise environment. You enjoy collaborating across teams and can communicate technical solutions clearly to both specialists and other stakeholders.

Company Description

Why Maandag Nordic? With us, you’ll get the chance to really put your ideas into action. We offer a work environment where you can grow and learn through hands‑on experience - trying things out, making mistakes, and improving.

Working at Maandag

For more than 35 years, Maandag has been at the forefront of empowering people and organisations. We not only help professionals get jobs, but also connect them with a future that matches their values, desires and ambitions. Because when people are truly in the right place, they can develop themselves, fulfil their dreams and go to work with fresh energy every day. The energy and power released in the process is a catalyst for growth for companies. We started in the Netherlands, but now we also help professionals and organisations in Belgium, Poland, Dubai and Sweden. Our extensive knowledge of different markets, coupled with our wide network, enables us to make perfect matches quickly.