Senior Account Manager – Fintech (Benelux, Amsterdam)

myPOS; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Paid annual leave 29 days

8% holiday allowance

Pension scheme

myPOS Academy

LinkedIn Learning access

Annual training budget

Referral bonus

Team-building events

International networking opportunities

Business travel expense reimbursement

Company laptop and phone

Job summary

myPOS is seeking an Account Manager for the Benelux region, based in Amsterdam. You will manage a named portfolio of merchants, acting as their trusted commercial partner and driving revenue growth, retention, and product adoption.

You will report to the Country Manager and collaborate with Sales, Product, Marketing and Operations to deliver superior merchant outcomes and scalable growth across Europe.

Qualifications

• Dutch native and fluent in English.
• At least 5 years of account management, key account sales or customer success experience, ideally SMB/mid-market in payments/fintech/software.
• Evidence of growing an existing portfolio, retaining customers and identifying expansion opportunities.
• Strong commercial judgement and ability to work with business owners, finance leaders and senior decision-makers.
• Ability to translate performance data into actions and recommendations.
• Excellent communication and customer-centric, solutions-oriented approach.
• Able to manage competing priorities and collaborate with multiple internal teams.

Responsibilities

• Build lasting relationships with merchants and act as trusted commercial partner.
• Lead regular business reviews, create account plans and identify opportunities for engagement and value.
• Monitor performance, identify risks early and take action to protect revenue and reduce churn.
• Identify opportunities to grow existing accounts by recommending relevant myPOS products and features.
• Provide hands-on guidance, training and updates to support product adoption.
• Coordinate with Operations, Risk and Compliance to address more complex issues.
• Collaborate with Sales, Product and Marketing to improve service delivery and capture feedback.

Skills

Dutch native

Fluent English

Account management

Commercial growth

Analytical skills

Stakeholder management

Communication skills

Organisational skills

Job description

myPOS is seeking an Account Manager for the Benelux region, based in Amsterdam. You will manage a named portfolio of merchants, acting as their trusted commercial partner and driving revenue growth, retention, and product adoption.

You will report to the Country Manager and collaborate with Sales, Product, Marketing and Operations to deliver superior merchant outcomes and scalable growth across Europe.