Account Manager, Merchant Relationships

myPOS; Amsterdam-Duivendrecht; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Annual leave 29 days

8% holiday allowance

Pension scheme

Training budget

Referral bonus

Company laptop

Travel expense reimbursement

Job summary

myPOS is seeking an Account Manager for the Benelux portfolio in Amsterdam to help merchants maximize value from our payment platform. You’ll combine relationship management, commercial ownership and problem-solving to grow revenue and deepen partnerships.

Reporting to the Country Manager, you’ll work with Sales, Product and Operations to support merchants, navigate fintech challenges, and drive adoption of myPOS products across Europe.

Qualifications

• Minimum 5 years in account management or related roles.
• Experience with SMB/mid-market payments, fintech or software preferred.
• Strong commercial judgement with revenue retention experience.
• Ability to interpret performance data and act on insights.
• Comfort working with senior decision-makers

Responsibilities

• Build lasting relationships with owners, finance leads and decision-makers.
• Lead regular business reviews and develop account plans.
• Monitor account health, identify churn risk and protect revenue.
• Identify opportunities to expand with relevant myPOS products.
• Resolve merchant queries and coordinate with Operations, Risk and Compliance.
• Collaborate with Sales, Product and Marketing to improve service.
• Forecast portfolio performance and report on revenue growth.

Skills

Account management

Growth & retention

Analytical skills

Stakeholder management

Communication & collaboration

Dutch & English fluency

Job description

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we continue to grow across Europe, we're looking for an Account Manager to join our Benelux team in Amsterdam, helping our merchants get the most from myPOS and supporting their continued success.

About the role

Our largest merchants rely on myPOS to run their businesses, and they need someone who truly understands theirs. That's where you come in. As an Account Manager, you'll be the trusted advisor for a named portfolio of our most important accounts, closely following each business as it evolves. Earn their confidence, and you'll have a real say in how they use myPOS – from the products they choose to the support they receive, and much more.

Reporting to the Country Manager, you'll combine relationship management, commercial ownership and hands‑on problem‑solving to protect and grow your portfolio, helping merchants succeed while strengthening their long‑term partnership with myPOS.

What you'll do

• Merchant Relationship Management: Build lasting relationships with business owners, finance leads and key decision‑makers across your named portfolio, acting as their trusted commercial partner.
• Account Planning & Business Reviews: Lead regular business reviews, develop annual account plans and identify opportunities to strengthen merchant engagement and long‑term value.
• Retention & Merchant Health: Monitor account performance, identify early signs of risk and take proactive action to protect revenue, reduce churn and maintain merchant satisfaction.
• Portfolio Growth & Product Adoption: Identify opportunities to grow existing accounts by recommending relevant myPOS products and features, providing hands‑on guidance, training and updates to support adoption.
• Operational Support & Issue Resolution: Act as the primary point of contact for merchant queries and operational matters, resolving straightforward issues directly and coordinating with Operations, Risk and Compliance to address more complex challenges and minimise disruption.
• Cross‑functional Collaboration: Work closely with Sales, Product, Marketing and other internal teams to address merchant needs, improve service delivery and share feedback that informs product and service enhancements.
• Commercial Performance & Reporting: Maintain accurate CRM records, forecast portfolio performance and track key measures including revenue growth, merchant activation and retention.

What you’ll bring

• Dutch‑native and fluency in English
• Hybrid, Amsterdam based (must be within commutable distance)
• Account Management Experience: At least 5 years’ experience in account management, key account sales or customer success, ideally supporting SMB and mid‑market businesses within payments, fintech or software.
• Commercial Growth & Retention: A proven track record of managing and growing an existing portfolio, with clear evidence of retaining customers, protecting revenue and identifying opportunities for expansion.
• Analytical & Financial Acumen: Confidence interpreting commercial performance data, including transaction volumes, margins and churn indicators, and translating insights into practical action.
• Stakeholder & Relationship Management: Strong commercial judgement and the ability to build credibility and trusted relationships with business owners, finance leaders and senior decision‑makers.
• Communication & Customer Focus: Excellent communication and interpersonal skills, fluency in Dutch and English, and a customer‑centric, solutions‑oriented approach.
• Organisation & Collaboration: The ability to manage competing priorities, resolve problems effectively and work across multiple internal teams to deliver positive merchant outcomes.

Why you should join myPOS

• High‑visibility role with direct commercial impact, helping merchants grow across Europe.
• Join a vibrant international fintech business investing in modern technology and ways of working.
• Opportunities for career progression, continuous learning and professional development.

What we offer

• Competitive salary with performance‑based variable earnings and annual salary reviews.
• Hybrid working - 3 days a week in our Amsterdam office.
• 29 days of paid annual leave, plus an additional 8% holiday allowance paid in May.
• Pension scheme in line with applicable Dutch arrangements.
• myPOS Academy, unlimited LinkedIn Learning access and an annual training budget.
• Referral bonus, team‑building events and international networking opportunities.
• Business travel expense reimbursement, company laptop and phone.

Who we are

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip

Take it easy about meeting every requirement - this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed for the job application process. Only short‑listed candidates will be contacted. Good luck!