Sales & Support Manager: CRM & Process Optimization

Innovation Cluster Drachten; Netherlands; Remote; EUR 65,000 - 85,000; Full time

Job summary

WhisperPower is expanding its global sales and service operations and seeks a Sales & Customer Support Manager to lead the Customer Support and Sales Support functions. You will own the CRM, manage a 4-person team, and collaborate with the sales team to ensure smooth quotation-to-order processes.

The role focuses on professionalizing commercial operations, improving workflows, and delivering consistent, high-quality customer service across markets. Dutch and English proficiency is essential.

Qualifications

• Minimum of 5 years of experience in a similar role (e.g., sales support, customer support, or operations).
• Proficient in Dutch and English communication.
• Experience with modern tooling such as CRM systems, Jira, and Slack.

Responsibilities

• Lead, coach, and develop the Sales & Support team.
• Coordinate the quote and order process to ensure timely follow-up of deals.
• Own and improve the CRM, service processes, and dealer experience.

Skills

Team management

Process improvement

Customer service

Dutch and English communication

Education

HBO working and thinking level

Tools

CRM systems

Jira

Slack

Job description

WhisperPower is expanding its global sales and service operations and seeks a Sales & Customer Support Manager to lead the Customer Support and Sales Support functions. You will own the CRM, manage a 4-person team, and collaborate with the sales team to ensure smooth quotation-to-order processes.

The role focuses on professionalizing commercial operations, improving workflows, and delivering consistent, high-quality customer service across markets. Dutch and English proficiency is essential.